What happens when I hit my child limit?
You can keep editing every existing child — nothing gets deleted. You just can't add a new one until you upgrade. The app shows a clear meter ('12 / 15 children') near the Add button so you always know where you stand.
What happens when my trial ends, or if I cancel?
Your data stays either way. When a Pro trial ends you move to Free: every child keeps their record and you can view, edit, sign in / out, message parents, do the daily diary, the lot — you just can't add a child over Free's limit until you upgrade, and Pro features are locked with their data kept for when you come back. Invoicing, Direct Debit and card collections stop until you choose a plan. If you cancel a paid plan, your account becomes view-only at the end of the month you've paid for — choose a plan again to keep editing.
What if we send more emails or texts than our plan includes?
Your plan's allowance is used first. Once it's spent, any emails or texts you've bought are used — packs start at 500 emails for £3 and never expire. If both run out, the send screens tell you before you send, and you can buy a pack in Settings in a minute. invoices, payment reminders, invoice copies and password resets are never counted, so they always go.
Can I try Pro before committing?
Yes — pick 'Try Pro 14 days' at signup. Every Pro feature is switched on and there's no card up front. Sending is kept to 30 emails a day and no texts during the trial, so a new account can't be used for spam; Pro's allowance starts when you upgrade. At day 14 you automatically drop to Free unless you upgrade — no surprise charges.
Why Starter 50 / 100 if Pro is only £150?
Starter tiers are for growing settings that need more capacity but don't need the commercial features yet — small pre-schools without invoicing complexity. Childminders have their own plan, with invoicing included. Starters can already take card payments for online bookings. If you want to invoice families and collect fees by Direct Debit, send automated docs, or run advanced reports, Pro is the right pick.
How does this compare to Famly / Blossom / Connect?
We charge a flat monthly price per setting, not per child — Pro is £150/mo flat (which works out to about £1.00 per child if you fill the 150 cap). Many nursery systems charge per child, often with add-ons on top. We don't think a small nursery should have to pay £300+/mo for software that runs their register.
Can I cancel anytime?
Yes — “Manage or cancel subscription” in Settings → Billing. Your plan runs to the end of the month you've already paid for; there are no refunds for part-months. After that your account stays open in view-only mode and nothing is deleted; a manager can download all your records from Settings → Data export → “All your records, in one file”, and we’ll send your uploaded photos, videos and documents if you ask. If you ask us to close the account, you then have 60 days to download them, and we delete it 30 days after that.
What about TFC reconciliation, DD fees, Stripe fees?
ParentLink's monthly price covers our software. GoCardless and Stripe charge their own fees on top, paid directly to them, not us: GoCardless Direct Debit is 1% + 20p a payment, capped at £4 (plus 0.3% on a payment over £2,000; their prices exclude VAT); Stripe cards are 1.5% + 20p for standard UK cards, 2.8% + 20p for premium UK cards, 2.5% + 20p for EEA cards and 3.15% + 20p for international cards (their published rates, 29 October 2026). We never take a cut of payment processing. (TFC reconciliation covers HMRC’s Tax-Free Childcare across the UK.)
Discounts for not-for-profits or maintained settings?
20% off list price for registered charities, CICs, and local-authority-maintained settings. Email proof to hello@parentlinkeducation.co.uk and we'll apply it.
What if I have unusual requirements?
Tell us. We can give you extra capacity, switch on a single Pro feature for less than the full Pro price, or build a bespoke package for a chain. Email billing@parentlinkeducation.co.uk with what you actually need.
Multi-site groups?
Bespoke pricing — one per-site rate that scales sensibly, group-level billing, consolidated reports, one sign-in across every site. Talk to us at hello@parentlinkeducation.co.uk.