Last updated: 12 November 2026. By signing up for or using ParentLink you agree to these terms. If your nursery has a separate signed Master Services Agreement with us, that document overrides anything inconsistent below.
For as long as the Subscription Fee is paid up to date, we grant the Customer a non-exclusive, non-transferable, worldwide licence to access and use the Service for the operation of the Customer’s childcare setting. The licence covers the number of Authorised Users and Parent Users the Customer’s plan allows, as published on the pricing page.
You may not resell, sublicence, or whitelabel the Service to a third party without our written agreement.
Subscription Fees are billed monthly in advance. Fees are exclusive of VAT, which will be added at the prevailing rate where applicable.
We may increase the Subscription Fee with 60 days’ written notice to the Customer; the Customer may terminate without penalty before the new fee takes effect.
Refunds are not provided for the unused portion of a billing period if the Customer cancels mid-period, except where required by law.
The Service, including all software, design, documentation, and brand assets, is and remains the property of ParentLink. Nothing in these terms transfers ownership of the Service to the Customer.
Customer Data remains the property of the Customer. You grant us a limited licence to host, transmit, and process Customer Data only as necessary to provide the Service.
The Customer may cancel at any time from Settings → Billing; the subscription then ends at the end of the billing period already paid for. Either party may also terminate the contract on 30 days’ written notice. We may suspend access immediately if the Customer is more than 30 days late on a Subscription Fee, breaches these terms in a way that puts other customers at risk, or uses the Service for unlawful purposes.
On termination, the Customer has 60 days to export its Customer Data — its records in the app under Settings → Data export (“All your records, in one file”), and its uploaded files (photos, videos and documents) by asking us, and we will provide them. After that period, we will delete the Customer’s data within a further 30 days, except where statutory retention applies (e.g. billing records).
Settings that are not used. If a setting on the free plan, or one whose free trial of a paid plan has ended without a paid subscription, has nothing added to it (no children, families or other staff) and nobody signs in for 28 days, we deactivate it. We email its account owner a week before, and again when it is deactivated. A deactivated setting is deleted, with its Customer Data, 30 days after it was deactivated unless someone signs in first — signing in reactivates it straight away, exactly as it was. A setting with children, families or other staff in it is never deleted this way.
We warrant that the Service will perform substantially as described in our published documentation. Beyond that warranty, the Service is provided “as is”. We disclaim all other warranties, express or implied, including fitness for a particular purpose, to the maximum extent allowed by law.
ParentLink is a tool to help nurseries operate. It is not a substitute for the Customer’s own safeguarding policies, registration obligations, or professional judgement.
To the maximum extent permitted by law, our total aggregate liability to the Customer in any 12-month period is capped at the greater of (a) the Subscription Fees paid by the Customer in the 12 months before the event giving rise to the claim, and (b) £5,000. We are not liable for loss of profits, loss of goodwill, or indirect or consequential loss.
This cap does not apply to: liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded by law.
These terms are governed by Scots law and any disputes will be resolved exclusively in the courts of Scotland.
We may update these terms. Material changes will be flagged at the top of this page for 30 days. Continued use of the Service after the change date means you accept the updated terms; if you don’t agree, you may terminate.