Small improvements ship most days without you having to do anything. Here are the changes worth knowing about, month by month — and if something you asked for is on this list, thank you for asking.
Make a match, gala, grading or show on the Classes page and invite whole groups. Families say whether they can make it and are reminded 3 days before; you can pick a squad, mark passes at a grading, and put a cost on the bills.
Set up ladders such as swimming stages or belts in Settings → Grades and badges. Coaches award them from a member’s record or the register, the family is told in the app, and a certificate can be printed. Managers can undo one.
List kit, grading fees or competition entries, with sizes, in Settings → Kit and extras. Families order from Fees and staff with Finance from a member’s record; the price goes on that week’s bill. Orders wait in Needs you until handed over.
A member’s record, and Your details in the family app, now hold their membership of bodies such as Swim England: the number and when it expires. Needs you, the 7am email and the register show who has run out; families are emailed 30 and 7 days before.
Where you use Finance, the registration form now asks “Who pays the fees?”, with “I do” or “Someone else does”, and a copy of the invoices for someone who doesn’t pay. The answer shows on the waiting-list entry, where you choose who pays before Enrol.
Both Add parent forms now have “Pays the fees” and, when someone else already pays, “Gets a copy of invoices”. A waiting-list entry asks “Who pays the fees?” and who gets a copy, and Enrol sets them on the new parents.
When the reminders have finished and money is still owed, Finance says so on the account and lists them under Still owed after reminders. The Today brief and 7am email list them too, for staff with the new Still owed after reminders tick under Finance (on for managers and admins).
Under a child’s balance in Finance, a family invoiced together now shows its total: due now and not due yet, with a Breakdown of each child. No more adding up each account to answer “what do I owe you?”.
The Classes page now has Session packs and Free trials buttons beside its title. Each opens Settings on Online booking at that section. They show when your booking page is on, to people whose role opens that part of Settings.
If you have assistants and switch Staff sign-in on, the Dashboard shows how many adults are signed in and how many children are in, beside the register. It warns when children are in and no adult is signed in. Your limits are still checked by Today’s numbers.
A new tile on the Dashboard reads today’s bookings from now on against who is signed in and who is rotaed to arrive, by age band, and names the first time you will be short. When there are enough, it says how many are due.
Settings → Register and door has Reset door tries for each tablet, and for every tablet at once, once you know it was a mistake. The wrong tries stay in the record and the reset is in the Activity log. Managers have it; give it to another role in Roles and permissions.
Reopen sits beside it in the child’s safeguarding log, after asking; the Activity log keeps who resolved it and who reopened it. Typing children in from paper now uses date pickers, and a failed check of who was asked to check their details says so with Try again.
Settings → Data retention has a new section, Children still here. Each line is kept while they’re here until you choose a period. Older records are then listed in Due for deletion for a manager to approve, and archived gallery photos clear by themselves. A register is never deleted sooner than 3 years.
Approve permanent deletions is a switch under Settings → Data retention in Roles and permissions, on for managers as before. It also decides who may change the periods under Children still here. Safeguarding records also need someone who may open the safeguarding log.
Ask “in the group” or name a site, and Just ask searches each site you can see, with a figure for each site and a total. At each site it shows only what your role there allows; a site your role doesn’t open is marked “not open to you here”.
A practitioner’s role can now have Finance, like a manager’s or admin’s: See only to look at charges, payments and invoices, See and change to take payments, give credit, collect Direct Debits and run billing. Nobody has it until you tick it on their role.
In the Group hub, under Sites → Who sees other sites, a group admin can let a member of staff see another site in the group. They then get the site switcher and the Group hub for it, and see there what their role allows in Roles and permissions. It doesn’t make them a group admin.
In the Group hub’s Sites tab, tick the sites each group admin may open. They always see their own site. At each site they see only what their role there allows in Roles and permissions, so money needs Finance. Everyone keeps the sites they have now.
Where your setting asks for a PIN, a staff sign-in or sign-out made at the door without one (when the tablet had no connection) isn’t paid until someone approves it. Needs you lists them with Approve, Change the time and Reject, and Hours shows them as held.
ParentLink for childminders sets out the Childminders plan — £19.99 a month for up to 20 children, with Just ask included — with a sign-up that starts you as a childminder.
Billing now runs by itself for the last 12 weeks. Anything older that was never billed, like a booking added late or a week you were closed, is listed on Needs you with the amount, to add to a bill by hand or dismiss.
It now covers a childminder’s own household, the Just ask assistant and tablets that open with no connection, and names Amazon Web Services (London) as the other way our AI features may run. Account owners can read and accept it from the dashboard.
Managers and admins have it by default; untick it for a role that shouldn’t use the monthly questions. Answers follow the asker’s role — allergies, staff records, the rota and the waiting list, as money already did — and only the asker or safeguarding sees a question in the log.
Year-round settings, childminders and holiday clubs can take requests for days outside school term dates. Term-time-only settings still close outside term.
Up to 20 children, with invoicing and Direct Debit, funding, learning journals, documents, online booking and Just ask — 100 questions a month included. For childminders only; choose it from Upgrade, after your free trial.
Explain on a bill shows the sessions and their prices, funded hours, lunches, extras, days not charged and why, what’s been paid, and what changed since the bill before. Staff see the same on Finance, and Just ask can explain a bill.
Book a date on a class’s card: their next invoice at the class price, no charge for a catch-up or make-up class, or a session from their pack. It counts against the class’s places. Just ask can prepare it for you.
Booking for yourself, or a member having their own account, is now for people 18 or over. Any message to or from a member under 18 who already has their own account is copied to their parents, and is not sent if no parent is on record.
parentlinkeducation.co.uk/status now shows live checks as it opens — whether ParentLink is saving and answering normally, and whether scheduled jobs such as reminders, billing runs and backups are on time — above any notices we have posted.
Every photo, document and signature is now copied each night to a private backup in the same UK hosting. A file deleted by mistake can be restored for 30 days; after that its copy is deleted too.
A family who answers “Someone else does” can now say who. If that person is already a parent on the waiting-list entry, they become the fee payer; any other name is shown on the entry for you to decide, and nobody is given an account by it.
With two or more weeks unpaid, a child’s card on Fees & invoices has “View all unpaid together”: one document listing every unpaid week under its own invoice number, with the total left to pay.
The “Reminders finished” line on a child’s fees now gives the date the final reminder was sent. Final reminders sent before today show without a date, as it was not recorded.
“Couldn’t load this” messages no longer sit in a grey box with a dashed amber edge. They use the same panel as an empty list, with the amber warning sign and Try again.
When a list has nothing in it yet, the message now sits straight inside its panel or window. On a page of its own it is a white outlined panel, like the rest of the page.
A child’s GIRM, overview, diary, photos and holds, Search, the rota, the safeguarding log, the schedule check and the waiting list’s import and order windows now use white outlined panels and rows, with the usual empty-state messages, in place of grey boxes.
Weeks billed one at a time, before your setting invoiced every four weeks (or monthly), are now grouped into the same periods on Fees & invoices. Each block opens as one document listing every week with its own invoice number, and can be paid in one go.
Opening an invoice, receipt, credit note or statement used to open a new tab and the print dialog at once. It now opens in a window over the app: read it, press Print if you want a copy, or Close.
A week billed before 2 November showed one “Sessions” line. Where the booked sessions and the register add up to what was charged, the invoice and Explain now list them — “Afterschool — 3 × £14.40” — and the days not charged.
A child’s balance in Finance now says how much of it is due now and how much is for the next invoice and not due yet — the same figure the family sees as what they owe.
Fees & invoices now opens with what you owe: your invoices and any weekly invoices from before invoicing by period added together, with what goes on your next invoice said apart. Picking one child changes the figure and the invoices listed.
In Finance, a week that is on a family invoice showed the invoice number but had no way to open it. It now has an Invoice button that opens that family invoice, as the Invoices tab does.
Each week on a family invoice now lists its sessions with how many and the price, or the hours and their rate, and the days not charged and why. Weeks billed before 4 November keep one Sessions line, because the detail was not kept then.
If a setting’s stored files reach its plan’s storage limit, new uploads are paused with a message saying so. Nothing already stored is touched, and everything still opens as before. A manager can contact ParentLink about more space.
If ParentLink pauses AI writing assist and Just ask for a short while, you see a plain message, and the use is not taken from your setting’s allowance.
When you tidy an observation, a message or a plan with AI writing assist, the names of your children, parents and staff are swapped for placeholders before the text leaves ParentLink, and put back as you typed them.
A family’s request waiting for your approval keeps its place for 14 days. After that, other families can book the place on your booking page. The request stays on Online bookings with a note, and you can still approve it while there’s room.
The sign-in window, “not arrived” and auto-absent times, parents signing in from the app, one-off collection passes and locking past registers have moved from Sessions and costs, beside everything that was under Kiosks. Sessions and costs is now your sessions and prices. Who can see or change each part is unchanged.
When a search or filter finds nothing, such as in online bookings, saved activities, the notifiable log, vacancies, EYPP, DAF and SENIF, time records, void invoices or the register, one press clears it. An empty week’s menu offers Copy last week, and no policies to sign opens Settings → Policies, for whoever may do it.
When you export a child’s record for a family or for a setting they are moving to, each week’s charge now comes with the invoice it went on. As with the rest of the money, it is only in the copy when the person exporting can see Finance.
Open Settings → Features and words to switch off the parts of ParentLink you don’t use, or change what you call your children, rooms and setting. They used to sit at the bottom of Profile. Whoever could open them before still can.
When a list is empty, such as no document templates, no session types in Finance, nobody to put on the rota or no classes on a club’s register, a button now takes you straight to where you add them, if your role allows it. A search or filter with no matches can be cleared in one press.
In Settings, Class capacity and Sessions and costs used to add a class with no times, or a session on no class, and neither could be booked. Both now have one New class button that opens the Classes page’s form, with days, times, price and coach. You can still change capacity and prices in Settings.
When you choose Sell as a course on a class, the first and last day are filled in from your Term dates: the term running now (from today), or the next one. Change either day if the course runs differently. With no term dates, they start blank as before.
Families at an activity club now see Book classes on the Classes tab, where their app opens, as well as under Messages → Requests. The welcome tip links straight to your booking page. Both show only when online booking is switched on.
New families creating an account on your booking page now fill in Your account, then Your child, or About you for an adult booking for themselves. Nothing extra is asked and it is still one button. On a phone the boxes stack so names and numbers are easy to read.
Starting with sample children gave an out-of-school or holiday club a baby room, a toddler room and fifteen under-fives. You now get fifteen children aged four to ten in one Club room.
A sample room with a child, a session or staff in it stays as yours; the rest go with the sample children. Rooms the samples made before today are not touched. An activity club’s sample classes stay, to edit or remove on the Classes page.
The list no longer tells a club that families get the diary and photos, or to sign a member in on the register. It says they get their classes, bills and messages, and points you to Attendance.
Recruitment, Staff rota and Staff sign-in now start switched off for a new childminder. If you have assistants, tick them when you sign up or later in Settings → Features and words. Childminders already with us keep what they have.
Starting with sample children gave a childminder three nursery rooms and fifteen under-fives. You now get a baby, two more under five and two of school age, all in your one setting, and they still clear in one click from Settings → Billing.
Once anyone is signed in or marked absent, today’s notes count who has actually come and gone up to now, and the bookings after, as the AM and PM cells already did. A child who went home at 9 no longer makes a hole in the middle of the day.
Where a name is missing, reminders and invoices say “your member” (or your own word) rather than “your child”. An adult who came to a free trial themselves is asked how their trial went. The 1-2-1 lesson form says your word for the people in each time.
It said only that the subscription payment was overdue. It now says “overdue since 3 November”, so you can tell a missed retry from an old debt; editing still only pauses if it stays unpaid, and you can always view and export.
In the diary, the child’s diary panel and both observation forms, the Add video button counts through the clip while it is made smaller, then says Uploading. Keep the screen open until it finishes: if the phone locks, the clip goes as recorded.
Your links, Settings help, the PIN screens, the sign-in alerts and the welcome email called the same tablets the door kiosk, sign-in kiosk, register board or staff kiosk. They now use the names Settings → Register and door gives them.
Settings help, the Parents page, policy sign-off, the waiting list and the messages when an account is added, moved or removed said “login” in some places and “sign-in” in others. They now all say sign in.
Each member has a Move button with a list of classes, so a move no longer needs dragging; “and 4 more” opens the whole list. Book shows its total and why it is off; duets and small groups are labelled as such. On the booking page, a time full every week joins the waiting list.
A club that calls them members, or a setting with words of its own, now sees them on Reports and their prints, inspection readiness, Ofsted prep, the journal, Planning, the diary, the care sheet, medication, safety and zones, and the child’s record.
Buttons that add something show a plus icon before their words instead of a typed “+”. A screen reader now reads each pop-up window’s title rather than just “Dialog”, and every one closes with the same close button.
Reports → Occupancy, the forecast, the group hub and the brief’s places-free line took the busier of morning and afternoon, so back-to-back classes filled two places and a session running past 1pm filled none after it. Each room now shows its busiest time, such as “Mon 16:00–18:00”.
Shifts are still AM, PM or full, but the number needed is the most at once by booked times. A session running past 13:00 now counts in the afternoon too; breakfast-only children and later arrivals, or early pick-ups and after-school, are not counted together. Auto-fill and Fill gaps use the same numbers.
The Dashboard’s cover gaps for the next 60 days, the Needs you list and the morning email’s “staff hours short next week” count staff needed the way the rota now does: by age band, at the busiest time in each half of the day, so a session past 13:00 needs afternoon cover.
A nursery room’s fill used to count everyone on its roll, part-timers who never overlap included. It is now the most booked in at once today, as for clubs, with the register so far. Staff needed per session follows the rota: each age band at its own ratio, at the busiest time.
Its green and red pills, the morning brief, a space offer and Check availability count who is here at once by booked times, as the booking page does. A morning running to 15:00 takes an afternoon place. Promotion from the waiting list checks the same way, so it may promote fewer families than before.
It was checked against your whole setting’s places, each session on its own, so overlapping sessions could both fill. Now everyone booked at once over its times counts, against its room’s capacity or your registered places. Families see Full; staff are told and can go over it.
The card and Just ask find your busiest stretch, with your own children, and show “Booked over your limit 15:30–17:00” in amber; today from now on, with earlier stretches noted. It turns red only when the children signed in now are over. A session without times counts as its half of the day.
From the Documents page, the Waiting list, the Forms tab or the automatic send. Managers and admins have it; a practitioner given it (with the Documents page) can now email documents too. Without it nothing is emailed and the screen names the switch.
Managers and admins have it, and every saved role that could change templates keeps it. Untick it in Roles and permissions and that role sees templates without changing them — on the Documents page and on the steps of Settings → Family journey.
At an activity club, + Add someone for today lists the coach’s own members first, then everyone else at the club, so a trial or a swap goes on the register. It books the one-off onto that class as before. On another day a coach still adds from their own members.
Edit or cancel others’ messages sits under Messages; Add staff and Unused accounts under Staff. Managers and admins have all three, as before. Untick one for a role that shouldn’t; give Edit or cancel others’ messages to a practitioner who should. Your own messages are always yours.
Email newsletters sits under the Newsletter builder. Managers and admins have it; tick it to let a practitioner email theirs. Without it a newsletter goes into each parent’s app only, whether you send it now or schedule it, and the screen says so.
The Dashboard’s room cards and register list, Open rooms in Today, the duplicate check, collectors and linking parents now use the words you chose in Settings → Profile → Words. One child now reads “1 child”, not “1 children”.
Their register, photos, diary and learning, and their whole record, are no longer listed in Due for deletion until their safeguarding records have gone and no protection order is in force — as for children still here.
A photo a parent shares now gets a smaller copy for the Moments list and for staff’s From home list, as diary photos do. A photo a parent deleted stays hidden, copy and all.
They would be hidden from Finance, with families who still pay that way showing as owing. The group hub’s Outstanding is no longer green when a site’s figure is hidden, and long names on the Parents page wrap on a phone.
The setup wizard used to make classes with only a name, which families couldn’t book. Your first step now opens New class on the Classes page, and it ticks itself off once a class has a time.
Whatever support access you allow, our team can’t add staff or parent logins, be given a password, PIN or integration token, or set up a door or register tablet. Your setting does those itself. Support can still send a reset link to the person’s own inbox and lock tablets out.
Settings → Register and door now shows it as locked overnight, and the offline code is cleared, as when you lock a tablet yourself. A register tablet a practitioner set up no longer shows staff sign-ins; it only needs the register.
A Word or Excel file attached to a form now downloads with its own name when a family opens it. Once you close a form, or it expires, its files can’t be opened from the email any more.
Managers and admins now sign themselves in and out like everyone else. Earlier times, breaks and corrections to your own record are made by someone else with “Adjust other staff sign-in/out” in Roles and permissions; an account owner can still correct their own.
Held Direct Debits, card disputes and late payments name families and amounts, so the Money alerts tick in Roles and permissions now also needs Finance (See only is enough). Nobody is told once their access has ended.
Messages, scheduled messages and notifications to families outside a person’s own groups count together, so a message to every family can’t be sent ten at a time. The same family again and replies to a family’s own message don’t count, and one whole group can still be messaged however big it is.
Settings → Data export now follows Roles and permissions for Recruitment, Development & HR, Staff, Bookings, Parents’ details checks and Documents, as it already did for safeguarding and Finance. What was left out, with its Activity log entries, is listed in the download’s setting.json.
On the Parents page, “set as fee payer” and “copy of invoices” are shown to change only for a role with Finance at See and change; others see who pays. Edit contact details changes a parent’s details, not which child or account the link is for.
White tiles for the group’s totals, the usual tabs, your own word for children, and “last 7 days” spelled out. With no sites, it says so in a card.
The Childminders plan now has 6 logins. Yours was one of the 5 before, so it allowed only 4 assistants; now there’s room for 5 besides you. Door tablets and an Auditor still don’t count.
When the AI can’t answer, the question is given back to your allowance, up to 5 a day for your setting; from the 6th that day it counts. The Just ask box and Settings → Messages → Just ask show “Failed today: 2 of 5 given back”, and the question log marks any that counted.
ParentLink now sends invoices, payment reminders, the morning brief and waiting-list check-ins up to a hundred at a time, so on the busiest mornings families get them within minutes rather than over the day. Each family still gets each email once.
Nothing under Children still here is due for a child with a protection order in force, any safeguarding log entry, or who is or was looked after, nor their family’s messages. Their records are kept, whatever period you chose.
Before you save, Settings → Data retention counts the archived gallery photos that would be deleted that night, with when the oldest was archived, and asks you once. After that they clear by themselves at the period you chose.
Finding a family’s own children, past children and collectors now takes a moment however many settings use ParentLink. Importing parents, deleting a conversation and Clear down & start fresh on a large setting are quicker too.
When ParentLink is sending a lot of email at once, such as invoices on the 1st, password resets, sign-in links and invites now go ahead of invoices, reminders and newsletters. The bulk emails wait their turn and are never dropped.
The clip is kept once and shared with every child in the group, instead of a copy for each child. Each family still sees it only on their own child’s observation, and only when it’s shared with parents.
Photos added to the diary or an observation now get a smaller copy for the diary, the journal, the parent app’s Photos and the learning journey. Opening a photo full size still shows the original.
A count across the group, such as absences this year, is now worked out at each site without reading every record, so it comes back in seconds. A list too long to read at once says “more than 25,000 records there” instead of failing. Unanswered questions show in the question log.
The Children and Parents tables keep the same column widths on every page. On the register, “Who collected?” sits under the times instead of widening the column. On Staff, accounts not used in 90 days are behind a pill beside Active and Inactive.
Each page now opens into its tabs and its actions, each on or off. Parents has 11 actions (add parents, add collectors, edit details, door PINs, invites, import, passwords, pay by invoice, merge, deactivate, delete) and Messages has texting, messaging every family and deleting messages.
Parents list at See and change lets a role add, edit and unlink parents and collectors. Each Parents action — resetting passwords, pay by invoice, merging, deactivating, deleting — and Send text messages is its own tick. Managers and admins have them all already.
Every answer now names the site it searched, for example “From your attendance records at Sunshine Day Nursery”.
Alerts about held Direct Debits, card disputes and late or wrong online payments go to whoever’s role has Money alerts (Roles → Finance). Managers and admins have it already, so nothing changes until you choose.
Clearing down old uninvoiced weeks on Finance is still for managers by default. An account owner can now give it to another role in Roles → Finance. It still needs Finance at See and change.
A group admin you add now starts with the sites you can see, plus their own. When ParentLink adds one, they start with every site in the group. Each site is recorded in its activity log, and you can still change them under Who sees other sites.
Just ask now has more room to finish each answer; if one still can’t be finished, it says so and the question doesn’t count.
Each plan now includes a monthly amount of AI writing help for the whole setting (3,000 a month on Pro). Settings → Messages shows how much you’ve used this month. If a suggestion fails, it doesn’t count.
Staff whose role doesn’t have “Message every family” can email up to 30 different families a day. Give the role that tick in Roles and permissions to lift it. Invoices, reminders and booking emails don’t count.
Each setting now sends up to 50 “still interested?” emails and 25 trial follow-ups a day, so a large setting no longer uses up everyone’s daily share.
Where your browser can, a clip is turned into a standard MP4 at 720p before it uploads — a minute is about 20 MB, and iPhone clips now play on Android too. Each plan has a monthly video storage allowance, shown next to each child’s clips.
Settings → Branding now takes your logo as an uploaded image (PNG, JPG, WebP or GIF, under 2 MB). A logo linked from another website keeps showing until ParentLink copies it in for you.
At your plan’s limit with no bigger plan to choose, the upgrade window now offers to talk rather than saying you’re on the top plan. It also says only children on roll count — children who have left don’t.
A stopped class moves to Stopped on your Classes page with its attendance and bills, instead of being deleted. Open it to start it again: its times and prices come back. Members’ weekly places don’t, so add them again.
Parents’ tax-year statement is now called “Yearly statement” on the button, the window and the printout, with its dates under the title.
Removing a session, a class time or a class now sends each family one message listing the dates cancelled and what happened to the money: refunded to their card, back on their pack or taken off their bill.
Anyone who can change bookings can confirm, turn down or cancel a course place. Finance access is needed only when a charge comes off a bill or a payment is refunded.
Practitioners still change children’s records as before. If a role has Children at See only or Off, its people can no longer change a child’s record, apart from what their other pages look after, such as allergen tags on Menu.
Export data on a child now downloads a zip: the records, with the photos, videos and documents in folders beside them and a short read-me. Nothing in it stops working after a day, as the old links did. A large record comes in parts; unzip them into one folder.
Attendance, the diary, incidents, bills and invoices now load in a fraction of the time for parents, however many families a setting has. Managers’ invoice lists are quicker too.
Signing in, searching and switching views no longer slow down as your roll grows, incidents and observations load in moments, and the app opens faster on phones.
After a minute away, today’s register, requests, messages and alerts refresh at once; billing and history update when you open the next page. Tablets load only what the board shows, and today’s register.
Billing emails go out several at a time within one shared sending limit, so a busy Monday no longer takes all day, and more “send later” messages are picked up each run.
The gallery shows small copies of new photos and opens the full photo when you tap it; profile photos are saved at the size they’re shown. Clips over 6 MB carry on through a dropped connection. A large leaver download comes as several zips: unzip them into one folder.
Explain now separates what was taken off from what was paid and ends with what’s left to pay. A course’s share of a week has its own line, in the app and in the invoice email.
Families billed monthly or by period can explain each week on an invoice and pay it through Tax-Free Childcare, as weekly-billed families already could.
Before it runs, Recalculate lists any unpaid weeks that would now cost nothing, with their amounts, so nothing disappears unexpectedly.
On the booking page, tapping a lesson time shows a short summary with the price before you book or pay. If your packs can’t be checked, it waits rather than charging in full.
The days are buttons that work with the keyboard, follow your opening days rather than Monday to Friday, and the price shows before you book.
Reporting an absence until a date now shows as one request with its dates, how many are approved or waiting, and one Withdraw — not a card for each day.
Adults who book for themselves are no longer told about “your child”. Families see your words for children and classes, and your setting’s name, on more screens.
A family’s attendance lists each class, attended or missed. The register tablet names each class instead of AM / PM, and the group button reads “Sign in together”. The tick and cross are bigger on phones.
Roles built on Practitioner no longer see Add, Edit, Change room, parent and collector changes, staff and rota edits or key person settings that were then refused. Staff and the rota show as See only; a manager or admin does those, and the screen says so.
All parents in Messages, Message everyone, the Newsletter’s Send to all, send later and app alerts all need it. Without it you can still message one family, or your own groups. Newsletters go to parents with a child here, and ask before sending.
A failed read or a Pay now refusal is said where it happens, and the result after card payment no longer comes back on a reload. It gives your contact details when something needs sorting.
The live staffing card checks each age band, says “Checking…” while sign-ins load rather than “only 0 staff”, and sends childminders to Today’s numbers.
Failed rows come back as typed, the sign-ins can be printed or copied, and closing asks first if they’d be lost. Deactivating a key person names the children who’ll need a new one.
Clubs give their school-age ratio, childminders their registered numbers, and activity clubs skip ratios. Settings → Profile names your type of setting as it is.
Under Today’s numbers → Adjust, add the adults who live in your home with when their DBS (PVG, AccessNI) check was done and is due; the card warns 60 days ahead. Your own children’s dates of birth moved here too, where families can’t see them.
Ask “am I over my numbers on Thursday?” (your own children count), “when did Ava last have a nappy change?”, “who’s on 30 hours?” or “who hasn’t had an observation this month?”. Answers say “I”, show booked times, and a message to several families opens for each in turn.
The invoice email, the Direct Debit record and the copy for the other parent now list each week’s sessions and prices, funded hours, lunches and extras, and any days not charged — the same as Explain in the app.
The Sleep room row turns red and pulses, with the number of checks overdue, from any page — not only while the Sleep room is open. It stays still, in red, for anyone who prefers less motion.
Inspection mode still lists it with the other records.
Ask whose pack is running out or who is on a course’s waiting list. Payment totals now include card payments taken with online bookings, and an after-school club’s lists name each session, such as Breakfast Club 07:30–08:45.
The count or the total is the heading, and the people or payments it counts are listed underneath, each opening their record.
Ask who’s in Saturday’s class, which classes have spaces, who coaches on a day, or who hasn’t been for three weeks. “Email them” after a list writes to just those families, and a new class keeps its days, time and price.
The card says the date has passed and offers Ask for new dates. Moving a family back to an earlier step asks whether to start that step again, so a visit can be rearranged.
Editing an entry showed its other parents as “None added yet”, and any change to them was not saved. They now load and save like the rest of the entry.
Between midnight and 1am on a Monday in summer time, the calendar feed worked out the week from the wrong day and gave last week. It now uses the UK date.
The children report worked out ages by dividing days by an average month, so a child could show a month older just before their monthly birthday. It now counts whole months, and a missing or future date of birth shows as Unknown.
Each week had its own reminder clock, so a newer week could send “Reminder” the day after an older one sent “Final reminder”, for the same balance. After a final reminder only a new invoice goes, and it says how much is overdue.
The button sometimes opened only the Requests list. It now opens the form ready for today, and the form is called Report an absence rather than New request.
The money line on a family’s home screen counted only the invoices by period and left out older weekly invoices still to pay. It now shows the same figure as What you owe on Fees & invoices.
Pressing Explain on a week in a child’s account did nothing: the window only opened from the accounts list. It now opens on the account as well.
Sign-in tries were counted per internet address, so several people signing in correctly from one building could use up the allowance for everyone there. Only wrong passwords count now. The limit on guessing one person’s password is unchanged.
The room cards counted a child as two (or three) from the first day of their birthday month, up to a month early, so a room could show enough staff when the live ratios said it was short. They now count whole months, as the live ratios always have.
Settings → Room capacity counted everyone on roll, so a room of part-timers could read over 100% while the Dashboard showed places. It now shows who is on roll and the most booked in at the same time, with the day and time, matching the Dashboard and Reports → Occupancy.
One childminder with a baby, a toddler and a four-year-old is inside their limits, but the Dashboard judged them by a nursery’s ratios and could say staff were short. The ratio pill, the ratio card, the card for your one room and the register’s room chips are gone; Today’s numbers stays.
The ratio card on the Dashboard and the room chips on today’s register counted who had signed in, so with Staff sign-in off every room read as short. Both now go with Staff sign-in, and “Rota covers today” goes when the Staff rota is switched off too.
If you ticked every feature on the sign-up page, the ones your kind of setting usually starts without were switched off again, such as Meals for an activity club. What you tick is now what you get.
It counted each room by morning and afternoon, so two afternoon sessions that never overlap took two places and a session running past 1pm took none after it. Each room now shows its busiest time, and each session its places as your booking page counts them.
On the waiting list, its Check availability and the morning brief, a session with no times was counted from opening to 13:00, or 13:00 to 18:00, whatever your opening hours said. It now uses your hours, as your booking page already did.
The morning email could still offer such a family a free place, and the occupancy forecast (on the Dashboard, in the email and in Reports) still counted them as starting. Your own closed-off stages count now too, as on the waiting list.
Settings → Shift patterns asked for a session type beside the times, so an 08:00–17:00 shift could be marked afternoon and count only as afternoon cover. The times decide now, and saved patterns that disagreed have been corrected.
An open tab moved itself onto the first update it met, but the next one could show “Something went wrong” until you reloaded. It now reloads itself after every update.
On a holiday or out of term the room cards still worked out staff needed from everyone’s weekly sessions, at one ratio, so a closed day with no rota could read as short. A closed day needs nobody.
Promotion from the online-booking waiting list counted requests still waiting for approval only for the same session, so a family could be moved into a place another request needed at the same time. The waiting list page also counts places you are holding.
The email and the Dashboard card could say a place was free for a family on the waiting list when you were holding it for someone else. They now count held places and the sessions families named, the same way the waiting list page does, so the two always agree.
The booking page counted only confirmed bookings, so a place a family had asked for still showed as free and a second family could book it. Now a request waiting for approval takes its place for families. Approving into a place another request needs warns you first, and you can still go ahead.
Like its registration numbers, they read each child’s weekly pattern and one-offs only. They now plan the day the way the Dashboard does: a place you are holding is counted (and shown as held), and a session you have suspended is not.
It read each child’s weekly pattern and one-offs only, so a place you are holding for a child was left out and a session you had suspended still counted. It now plans the day the way the Dashboard card does.
A lesson booked online and held for payment, or booked by a family not yet on your register, wasn’t in a childminder’s numbers. Both now count it at the lesson’s own time, as the booking page already did.
It held the room’s capacity against everyone on its roll, so a part-timer who never overlaps could be refused. It now counts the most in the room at the same time as the child, over their week, names when, and sizes staff by age band.
Signing in for the afternoon counted only afternoon sign-ins, so the room could look empty while morning children were still there. The kiosk and the register now count everyone signed in and not yet out in the room.
It set everyone who came that day against every staff sign-in, so two people who were never in together counted as two. Each day now shows its worst short stretch or its busiest, with “auto sign-out” where one counts; percentages for past days can change.
It divided every session booked by one ratio, so a child booked twice counted twice and babies were sized like pre-schoolers. It now shows the rota’s numbers: each age band at its own ratio, at the busiest time in each half of the day.
They used one ratio for everyone, so a baby room short at midday could read as covered. Each note now adds up what every age band needs at that time, names the bands, times one-off sessions by their own times, and says “estimated” where a session has no times.
When an order in force suspends a parent’s access to a child, their Direct Debit invitation link stops working, and setting one up in the app, or sending them an invitation, is refused and says why. Take their payments another way while the order lasts.
Every emergency-only contact is now kept the same way, from the new child form, a parent’s request or an online sign-up. Adding, changing or approving one needs Add collectors in Roles and permissions, nothing more. The door, the register and a parent’s Collectors page list only people who may collect.
A sign-out sent from a tablet that was offline can arrive days later. Its day now shows with its time, and beside the time when you change it, so an overnight shift no longer reads as a few minutes.
Giving or voiding credit, cancelling a pack and choosing who pays now say an account owner can turn Finance on in Settings → Features and words, instead of a general “no permission”. The staff sign-in tablet points to the same place.
Unticking one used to hide a button while the change could still be made another way. Now it can’t: daily care entries, the photo gallery, sending and changing documents, managing zones, the register tablet and staff clock-in. Roles with them ticked, as they are by default, work as before.
As deleting safeguarding records also needs someone who may open the safeguarding log, invoices and payments past their period are deleted only by someone with Finance at See and change.
As for any email you send, invoices and payment links don’t go to an address you saved in the last 24 hours; they go once it has been on record for a day. The automatic chasers are unchanged.
A role change needs Staff and Roles and permissions at See and change; another member of staff’s details need Staff. A parent’s username needs Edit contact details, asking them to change their password needs Reset passwords, and their address now needs Edit contact details too.
You can act only on someone whose role holds no more than yours in Roles and permissions — Finance, safeguarding, Staff, Roles and the other key areas — as when you add a member of staff. An account owner still can for anyone.
Each family’s own notice was refused as a message to every family when an admin, or anyone without Message every family, removed a session booked by more than 10 families. They now go, and if any can’t be sent the message says so.
The × on a free lesson time took it off the booking page in one tap; it now asks. The list of times coming up stopped at 300 without saying so; it now says how many more there are and shows them.
Booking a trial, a pack, a course or a 1-2-1 lesson before confirming the email now shows Send it again beside the message, as booking sessions already did.
No more “Insufficient permissions”, “Deactivated” or a storage error when a logo won’t upload. Key person, sibling, trip and pay-by-invoice failures say what wasn’t saved. Online bookings say Declined, the trip-permission letter is written in your words, and a weekly place mentions Add to my invoice.
Settings, the upgrade window and the message when the month’s allowance is used now all say AI writing assist, with the number of uses. The plan pages say the free trial lasts 14 days and what happens after it, and the Terms and Privacy pages say more exactly where data is held and who sees what.
Printed invoices and receipts call each week’s charge your classes, Direct Debit collections say Fees, and Sessions and costs drops the AM / PM / Full day badges. The booking page asks families to choose a class, and a paid booking no longer shows “Awaiting payment” beside “Paid”.
With the booking page off, the button reads Save it and says where to switch the page on. A workshop whose bookings couldn’t be loaded says so, rather than “No members booked yet”.
Clearing the “choose a new password” step is now checked and tried again if it fails. The enquiry form, the invite page and Direct Debit set-up each have a proper heading for screen readers, and the enquiry form says “Make an enquiry” if your details can’t be shown.
A later Stop had taken its times off the booking page, and calling it off didn’t put them back. Stopping a class today or starting it again now checks the change was saved, and Accounts not used in 90 days refreshes after a switch-off and names new invites as such.
The register’s floor reads “At least 3 years. Funding bodies and HMRC usually expect 6”. Turning on deletion for children still here says so on its button. The export counts kinds of record, video asks you to keep the screen open, and a childminder whose room didn’t save at sign-up is asked for one.
“Couldn’t answer 2 today — not counted (up to 5 a day)” replaces “given back”, and the line clears at midnight. Allergies and diet are answered for anyone who can see the Children page. An Auditor no longer sees a box that would refuse every question.
The Roles editor no longer scrolls sideways at phone width. A Newsletter at See and change can be sent to every family, as Messages already allowed. Deleting messages says which switch it needs, and a new parent’s login card no longer says emails were sent.
Quick fixes for a room, a date of birth or a start date say who may change them rather than failing. A coach’s tick on someone already marked attended says a manager or an admin takes it off. My work has no Rota tab or “Open Staff rota” with the rota switched off.
Hours and the timesheets used to show the sign-in as held until the page was reloaded. Shortcuts, sleep checks and Finance also use your own words — no more “memberren”.
The parent app sends them to “your childminder”, not “a member of staff”, names the childminder rather than a key person or the managers, and leaves the room off a printed weekly invoice when there is only one. A failed load of shared moments says so, with Try again.
Requests sent before the class and the day were saved with them would have been marked approved while the place carried on and was still charged. They now say to reject and ask the family to send it again.
A new collector or emergency contact needs Add collectors, and new contact details Edit contact details. Declining a booking sign-up or ending a leaver’s access no longer fails without Deactivate / reactivate, and a newsletter that can’t be emailed says why.
Send later now asks what sending now asks: Messages at See and change and Send text messages in Roles and permissions. A role with texts turned off no longer texts parents on a schedule, and a practitioner given Send text messages now can.
Unlink in a parent’s Edit window was offered with Edit contact details and then refused; linking a parent to a child they were unlinked from says first what it needs. Deleting a parent who has no login now works with Delete permanently alone.
Tax-Free Childcare pays for a child’s childcare. An adult booking their own classes, or anyone 18 or over, no longer sees it on the booking page, the Fees page or a family invoice, and their record has no TFC reference. A family invoice offers it for the children’s weeks only.
New and Edit class, a child’s sessions, Book extra sessions, Book a date, Record payment, Waive and Void invoice now ask “Discard your changes?” first. Cancel still closes straight away.
The tick in Roles and permissions did nothing unless the role was a manager or an admin. It now works on any staff role; managers and admins still have it by default. A child whose name is also a room’s name is now swapped out like any other name before a question is sent.
Cancel on a date paid by card now refunds that date’s amount to the card in the same step; the family’s other dates stay booked. A date paid another way names its amount and how to refund it. Refunds need Finance, so without it you’re asked to find someone who has it.
“Save part 2” still works however long it waits. If a kind of record can’t be read, the rest still download, the read-me lists what’s missing and you can download it again. Each part’s records can be downloaded again too, and leaving the page asks first.
The automatic absence came back within minutes, or in the night’s catch-up, because the session still had no record. An absence you clear is now remembered and isn’t marked again automatically; sign them in or mark them absent yourself if that changes.
After a few wrong PINs, codes or birthdays a door tablet waits a little longer before each try (up to 5 minutes) and says “Too many tries — wait N seconds”. Other tablets carry on. A right PIN starts it again, and managers are alerted if it keeps happening.
The booking page, Book a date, approving a request, waiting lists and lessons now stop at the last day. A weekly place taken before then ends on that day. If Remove or Stop can’t go ahead (a course date, or card refunds that need Finance), nothing is changed.
The nightly step that ends a leaver family’s app access could stop when it switched off a parent with no other children here, and that undid the night’s leaving dates too. Each step now runs on its own, so children become leavers on their leaving date.
Date of birth decides funded hours, so only a manager, an admin or someone with Finance may change it. It was still open to edit for everyone, and changing it made the whole save fail. It is now read-only for other roles, like the start date.
Without Deactivate / reactivate in Roles and permissions, the parents stayed linked but the message said their access had gone. Remove access now is greyed for that role, says which parents kept access if any can’t be switched off, and reactivating no longer counts links that never went off.
Rarely, a family signed up on your booking page but their account wasn’t linked to their child, so they couldn’t book and you had a child with no parent. ParentLink now tries again, and if it still can’t, undoes the sign-up and asks the family to try again in a minute.
If the door tablet was offline when someone signed out, the automatic sign-out could get there first and its later time was paid. The real time now replaces it. A tablet that syncs the next day, or after a weekend, keeps the times it saw on their own day, marked as sent late.
When a refund went through but the booking couldn’t be fully updated, staff were told it wasn’t refunded, so it could be refunded twice. It now counts as refunded, says “Don’t refund it again”, and tells the family their money is going back. No message mentions a “mark it refunded” button now.
Fix on “No authorised collectors” saved the relationship you typed (“Aunt”) in a way the door tablet didn’t read, so that person wasn’t offered at collection. They are now saved as collectors, and the ones already added are moved over. Fix also says what your role is missing, and a retry no longer adds them twice.
Until your own children have been read, each limit shows a dash in grey rather than a green count that may be too low. A household that doesn’t save says so plainly.
Under each page and switch, the editor now says what a role built on Practitioner gets, with money, pay and safeguarding in amber. Documents: edit templates now lets that role save templates. Leavers’ balances follows Finance, so it no longer makes the role Admin-level.
Settings → Data export’s “All your records, in one file” holds your records; we send uploaded photos, videos and documents on request. AI writing assist is named for all four uses: observations, messages, activity plans and policy quiz questions.
Prints from the Ofsted readiness, Key persons, Outstanding, Permissions and other Reports tabs weren’t logged for an Auditor. Every print now is, named by the report’s title.
The bar across the top and the morning brief now say “free trial” and offer the Childminders or Activity clubs plan. Just ask, where it isn’t on a plan, says so without naming Pro.
Weeks more than 60 days back were counted as not attended, so attendance read lower than it was. Reports over a longer period (12 weeks, Time records, free school meals, zones, ratios) now load those days first and say which dates they cover.
A long list is now sent 25 invites at a time, and the button shows “Sending 50 of 400…”. Before, more than about 250 at once could stop with an error and no word of who was sent to. If a send stops part-way, it says how many went; pressing Invite parents again sends the rest.
A message to many families shows how many it went to and how many have read it, and Total sent, Read by parent and Unread count every family. Older messages staff sent no longer drop out of the list after a big send. Care logs, staff sign-ins, credit notes and checklists now show every record.
Settings → Data export → Download all records now gathers your records a table at a time into a zip of files, one for each kind of record. It used to build one file in one go, which could fail for a setting with a few years of records.
A family’s memories download and a child’s data export come in parts of up to 150 MB on a phone or tablet (512 MB on a computer). After the first part, a “Save part 2” button appears, so the browser doesn’t block the next file.
ParentLink now marks booked children who didn’t arrive as absent itself, a few minutes after the session’s grace period, and goes back over earlier days each night. Parents’ absence notices, holiday requests and paused sessions are always taken into account.
On Who sees other sites, unticking a site asks before it’s taken away and offers Undo for 10 seconds. You can’t take a site away from yourself if nobody else could give it back, and a line says when some sites aren’t shown because you can’t see them.
In the Group hub, a co-admin’s email, and the site of someone you might add as an admin, now show only when you can see that person’s own site. Everyone in the group still sees names.
In the Group hub and its download, a figure your role at a site doesn’t show is a dash, and it’s left out of the totals rather than counted as zero.
Tax-Free Childcare reconciliation, the visitor log and Documents stopped at their newest 500, 300 and 200 records. They now show every one, so the sent and signed counts are right.
Book a date offers only days before a class stops, and says why when a later day is asked for. A stopped class takes no bookings until it is started again.
A sandbox GoCardless connection is labelled as a test everywhere. Its mandates and payments show “Test”, never mark a bill paid, never hold up a real payment, and nothing is collected automatically.
Without the Finance permission, a time added to a class takes the price of its other times. A new class starts at your hourly rate and shows “price to be set” until someone with Finance sets it.
A course made from a class now has its own session and places. The weekly class carries on beside it, bookable week by week and by date as before.
Adding a room or class, or starting a stopped one again, now tells you when your plan’s limit is reached. Stopped classes don’t count towards it.
Sessions switched from a flat price to an hourly rate no longer charge the old flat price for each hour. They now use their own hourly rate, or your setting’s rate.
Charges, payments, credit notes and card, Direct Debit and Tax-Free Childcare payments now show only to people whose role has Finance; See only is enough. Without it, screens say the figures need Finance instead of showing nothing owed.
Families’ document requests, signatures and form answers show only to people whose role opens Documents, a child’s Documents tab or the Waiting list. Send a document in Messages needs Documents too.
You choose whether we email you tips and news; nothing is sent unless you tick it.
The waiting list, medication records, policy signatures, course bookings, attendance rates, Direct Debit history, staff leave and other lists stopped at their first 1,000 records without saying so. They now load every record. Searching the Activity log by name no longer times out.
The weekly billing run reads only the weeks it bills, so a club on weekly lessons no longer runs out of time. Two runs never bill one setting at once, and Recalculate all is much faster.
Stop a class or remove a session from a future day and it comes off on that day, with “Stops on …” shown until then. Keep it running cancels the stop.
In Edit class, someone without Finance sees each time’s price read-only, and a price change is refused before anything is saved. If a save stops part-way, it says which time didn’t save.
Daily risk and cleaning forms are evidence. Practitioners no longer see Delete form, and a signed-off week must be reopened before anyone can delete it.
They can’t act as the door: no family PINs, collection PINs, find-a-child or QR sign-outs, and no staff clock-ins. Settings → Register and door marks them “register only”.
Also when their role changes so they could no longer set one up. Settings → Register and door shows it as locked; set it up again from a current manager’s account.
Sessions left on a pack and bookings waiting for payment still show after you switch the booking page off. With Fees off for families, they show on Home.
Instead of “Not in”, the card says “Not booked today” or “Closed today”, and a setting with one room no longer shows its room name there.
A sign-in or sign-out made on the door tablet with no wifi now keeps the time it was made, not when the wifi came back. It is marked as sent late and not PIN-checked in Hours and Needs you, so you can check it.
Settings → Sessions → Remove and Classes → Edit say how many one-off bookings are on it and how each was paid. Card-paid dates are refunded, pack sessions go back to the pack, dates on account come off the bill; course dates are cancelled from Courses first.
Switching a session to the hourly rate no longer keeps its old flat price as the rate. Sessions and the class cards show the rate billing charges, and a class price left blank is asked for instead of saved as free. Book a date prices hourly classes right too.
Leaving date, start date and funding are shown, not offered, to staff who can’t change them, so an allergy or address change always saves. Linking siblings, which sets the sibling discount, is for a manager, an admin or Finance.
Safeguarding entries need safeguarding access, money entries need Finance, and staff pay entries need Development & HR. The whole-setting download leaves out the same entries.
Booking a class at no charge, changing who pays, voiding a credit note, cancelling a pack and changing a pack’s price all need Finance at See and change.
Set a new one in Settings → Register and door to keep offline copies working. Tablets set up by someone who leaves are now always locked, whatever their role.
When a setting is full on its plan, the booking page asks new families to get in touch instead of adding them past the limit. New booking-page accounts confirm their email before requesting a course, as they already did for bookings.
Parents’ Fees no longer says “All payments up to date” under a held booking, and the booking shows its class name. Home says when a child isn’t booked or you’re closed.
The sidebar’s sleep alarm no longer flashes for a child who has gone home or is in a room the board isn’t showing, and Awake can’t end a nap twice.
The upgrade window, badges and locked pages named Pro and offered a trial that couldn’t be started. They now name the Childminders or Activity clubs plan, and the trial-ended banner says invoices, Direct Debit and card collections stop.
Invoice copies and setup emails showed codes such as & in the subject. Emails with no name now say “Hello,”.
Parents’ apps could load all of your settings, including staff rules, funding rates, role permissions and who accepted the terms. Families now get only what their screens show — opening hours, prices, payment details, your words — and the tablet its own switches as well.
New contact details, an emergency contact for each child, or stopping a class: the details were lost before a manager saw them, so approving changed nothing — a stopped class kept being charged. They are kept now, and apply only to the asking parent’s own children.
When the card was refunded but the booking couldn’t be fully updated, the screen said the refund had failed and to try again. It now says the refund went through, what to tidy by hand, and not to refund it again.
Assistants’ cards left your own children out of the numbers. They count now (dates of birth only), and if they can’t be read the card says so rather than showing all clear.
On Staff rota, the Daily cover warnings — “14:30–14:45 · 42 children, 2 on site, 6 needed” — ran across the next days, over each other and off the edge. Each now wraps under its own day, one per line.
A practitioner’s edit to a child’s details was refused and rolled back. It now saves. Adding a parent or a collector stays with managers, and the buttons now show only to managers and admins, rather than refusing a practitioner after they had filled the form in.
When ParentLink signed you out after a long break, the page you had open could leave an error behind — “The kiosk settings did not load…” — on the sign-in page. Messages about the session that just ended now go with it.
When a parent cleared a message sent to every family, a hidden record of their account was kept on the message itself, where other families’ apps could read it. Who cleared what is now kept apart, readable only by that person, and a cleared message leaves your list straight away.
A second tap, or a second tablet, started another nap for a child already asleep, so the board showed them twice. It now says they’re already asleep — even when two tablets press in the same second.
Send again on a waiting list card used to email the document behind the window it opened. Now you choose to resend the original as it was written, or to write your own, and nothing goes until you press Send.
Ask about the rota, staff leave (the reason only for holiday and training) or sign-in times. Settings → Messages → Just ask has a sentence to add to your staff and family privacy notices.
Dance, sport, music and other class-based clubs can sign up again, with weekly classes, courses, workshops and camps, 1-2-1 lessons and packs. The Activity clubs plan is £29.99 a month for unlimited members and classes, after a free trial.
Who’s in, who’s booked on Friday, a child’s attendance, birthdays, room places, and a message drafted for you to check. Names are swapped out before a question leaves ParentLink. A manager switches it on in Settings → Messages, where packs of extra questions are bought.
Staff → Type in from paper. One row each: names, role, room, start date, and an email and kiosk PIN if they have them. Each is added as Add staff adds one, and the sign-ins are listed at the end to hand out.
On the Children page, Bulk import → Type them in from paper. One row each: names, date of birth, room, start date, the days of each session, a parent and allergies. The same checks as a CSV import run before anything is saved.
Switch it on and the register tablet and staff clock-in keep a copy of the next two weeks’ bookings, so they open and carry on even after a restart with the wifi down. Everything done meanwhile is sent when the connection is back. Off unless you switch it on.
In the register’s menu, or on a past day’s banner: pick the day and every booked session is one row. Type the arrival and leaving times, or tick Absent, and save once. Rows already recorded are left as they are. Managers can type up the staff sheet the same way.
How ParentLink handles your setting’s data is now a public page (Data processing, in the site footer) and part of our Terms. New settings accept it when they sign up; an account owner of an existing setting accepts it once from the dashboard. Settings → Profile shows who accepted it and when.
Each shift in Staff → Shifts, breaks & leave now says who can work it — Manager Hours for managers only, say. Auto-fill and the rota’s shift picker follow it, and a new role prompts you to choose its shifts. Shifts with no roles ticked stay open to anyone.
A booking held for card payment now shows in the app with Pay now and when the hold ends, so it isn’t lost. Session packs show how many sessions are left and until when. The card appears only when there’s something to act on.
Edit a class and choose Stop this class, from today or a later day. Every member’s weekly place ends from then, a first class paid by card that hasn’t happened yet is refunded, and it comes off your booking page at once. Stopped from today, the class is removed.
A class with several times shows “Varied times” and its price; each date and Every week choice shows its time beneath. Tick “Book all its days and times together” and families book every day each week, never one alone. Coaches show by default. Prices say “a session”, “a week”, “the course”.
Under Paid more than was owed, Keep as credit puts the money on the family’s unpaid weeks, oldest first. What no bill owes yet stays listed until one is due.
Roles and permissions → Communication has “Message every family (reminders and closures)”. Managers have it; tick it on any other role to let them send those too. Messages show a coach as Coach.
When you add a run of lesson times, choose Until further notice. The first 12 weeks are added now, and the run is kept 12 weeks ahead every night until you change or cancel it. Changing one time of a run now changes that time of day only.
Book a lesson time “every week” on the booking page or from the lessons list. The first lesson is paid as before; the same time each week after is held, put on the register and charged on the invoice, including times the coach adds later. Stop weekly ends it from a lesson.
In a pack’s settings, tick the 1-2-1 lesson types it can be spent on. On the booking page a lesson the member’s pack covers is paid from it, and the family sees what is left. A pack ticked for no lesson still covers classes only.
Set members per time on a lesson type, charged per person (each member pays) or per lesson (one family books the time and pays once; their other members join free). The booking page shows places left; staff see everyone on a time.
On a lesson time, the change button moves it and the later times of its run to another time or coach, or cancels them. Booked members move with them or come off the register, their families are told, and a lesson paid by card is refunded.
In the app, Requests → Stop a class: the member, the class and the first day they won’t come. Approve it in Requests and the class comes off from that day; classes from then aren’t charged. On the Classes page a member shows when their place starts or stops.
On your booking page, Every week asks for the days and the day to start. The member goes on the class each week until you or the family end it. The first week is paid at booking; after that each class goes on the weekly invoice. Courses, workshops and 1-2-1s still use dates.
Write a few lines about a coach on their staff record, then switch on Coaches on the booking page in Edit class. Families see that class’s coaches, with photo and words, when choosing it.
In Meetings, a coach can invite one of their own classes as well as their key children. Families book a time as before.
The Classes page lists every member booked into classes that meet at once. A class’s ages are 0 to 100, and a member outside them gets a warning when added and on the class card. A new 1-2-1 type asks for its coach beside its name. Coaches show on the compliance record; Ratios is gone.
A coach sees the week ahead for their own classes only, with who is booked, and Take the register on today’s. They get the class register too. On a phone their bar is My classes, Register, Messages and Members. Everything else their role allows is under More.
On the Classes page, Add member on a workshop or camp books a member onto the days you pick, and Book on a free lesson time gives it to a member. They go on that day’s register and on the invoice at the session’s price, as an online booking would.
A form template set to Acceptance or Signature can carry the terms a family agrees to. Document templates → the template → under the confirmation choice. They show word for word above the name and signature, and the signed form records that they were agreed.
On the Classes page, Attendance on a class shows its rate over the last 4, 8 or 12 weeks or dates you choose, with every member’s rate and every session. A member’s Session tab shows their rate in each class and each date, here or away. It reads the register’s own ticks.
Every deploy publishes its version, and an open tab checks it every few minutes and when it comes back to the front. When a newer one is live, a banner says refresh to update, and waits until you choose.
“+ New class” asks what kind. Courses, workshops and camps and 1-2-1 lessons now sit under your classes on the Classes page, and “Sell as a course” opens the course form right there. The separate Courses page has gone; an old link lands on Classes.
New course no longer asks you to pick a class first. Give it a coach, the days it meets, its time and dates, and it makes the class behind the scenes, so the register, clash warnings and Needs you all follow. Opened from a class, it still sells that class.
Add lesson times across the weekdays you choose until a date or for a number of weeks. Each lesson type now says whether families can book it on your booking page, and you can switch that off.
The photo shows on the Staff list. It is kept privately, as children’s are. The Settings save bar now names the tabs with unsaved changes and jumps to them.
Making or editing a class names any other class its coaches take at that time, and any member whose other class meets then. Adding a member, ticking a day on their Session tab and booking on your booking page say the same — and may still go ahead. Coaches see their week’s classes on My work.
The dashboard is the week ahead, a card a day: each class with its time, how many are booked and which coaches are on it. The register shows one day’s classes — a tick for attended, a cross for didn’t. The schedule shows the week by day. No AM or PM, no ratios; the full screens are one click away.
Quick add and Edit class ask who a class is for. A club whose classes are all for adults takes the account holder as the member at sign-up; one with both asks “Me” or “My child”. An adult member books, is on the register and pays as themselves, and sees “My classes”. The automatic sign-out can record “left”.
A setting that keeps its rota in ParentLink but never signs staff in saw “0 staff” and a ratio breach in every room. Switch the feature off and nothing is judged by who signed in: the live ratio card, the signed-in tiles and “due in, not signed in” go; the rota’s own answer stays. Activity clubs start without it.
Settings → Sessions: when a session ends and nobody signed a child out, record “left for school” or “collected by a parent or carer” instead of asking staff for a note. A breakfast club’s rows stop saying “Needs a note” every morning. “Ask staff for a note” stays the default.
Set one up in Settings → Online booking: how many sessions, the price, the classes it covers and how long it lasts. Families buy a pack for a child on your booking page and book its sessions at no extra cost; what’s left shows on the child’s page and theirs.
Write your terms in Settings → Online booking and switch them on. Families tick to accept them before a booking goes in, and each booking records the version they accepted.
Switch on "Offer a free trial" on a session. Families book one free session per child, and the day after, they’re emailed an invitation to join.
Settings → Profile → Your words: children or members, rooms or classes or studios, and what you call your setting. Screens, lists and printouts follow; Ofsted, EYFS and DBS never change.
Parents → See their app shows the parent app for that family — Home, My child, Messages, Fees — so you can talk them through it. It’s to look at only: nothing in it can be pressed, and no login is shared.
Settings → Features and words. Billing with your own system, or a rota somewhere else? Switch that module off and it goes for everyone, staff and parents, and its runs and reminders stop. Nothing is deleted. Super admins only.
Children and Parents show “Possible duplicates” when two records look like the same person — the same name, email or phone, or the same first name and date of birth. Review opens the merge with both picked, and nothing moves until you confirm.
Parents → Ask to check details. Each parent with a login sees “Please check your details” in the app until they confirm them or ask for a change, and Parents shows who was asked and who has checked.
Switch it on in Settings → Billing. A small £ appears beside a child whose family’s Direct Debit failed or was cancelled, so whoever takes the register knows to point them to the office. It never shows amounts.
Switch it on in Settings → Online booking. A family who signs up on your booking page then waits under Online bookings → New families to check, and their child is added, and they can book, once you accept.
A request still waiting has a Withdraw button. Book extra days shows roughly what the picked days add to the bill, using your own session prices, and tapping a day that can’t be booked says why.
Needs you’s money links open on them. Send invoices sits on Accounts and Invoices only, and its confirm says how many accounts owe and how much.
When you send “Site visit — pick your slot”, choose the times you can offer — the next four weeks show who is in each day and their hours, from the rota and working patterns, less leave and absences. The family picks one on their form, and you confirm it as before.
Whoever signs up is a super admin. A super admin can make another manager a super admin, or step down once there is another — in Roles and permissions. ParentLink support can add one for you on request. There is always at least one.
Settings → Family journey → a step → Move the family on: when someone moves them, when every document is done, or as soon as its documents are sent. The next step’s own documents go out as usual.
Start a role from the Auditor preset, or tick Read-only: they see only what the role opens, can never change anything, and aren’t a paid seat. Set when their access ends on their staff record, and every report they print or download from Reports goes in the activity log.
Roles and permissions → Assign roles → Extra access: “Sam is a Practitioner, plus the Waiting list”. Each extra changes one page or tab for that person alone; everything else follows their role, including later changes to it. Their staff record shows it.
Roles and permissions (in Admin): Finance, Settings, Staff, Reports and child-record tabs can each be set on their own, and a new role can start from a preset such as Room leader or Auditor. Nothing changes until you press Save, which lists every change and who it affects.
The person who signed up had full control that other managers couldn’t limit. That is now the super admin (see above): there can be more than one, and it is handed over in Roles and permissions.
Turn them on for a practitioner role in Roles and permissions. A Quick list shows health, contact, consent and money columns only to people whose role already lets them see that information; enrolling a child stays with managers and admins.
Roles and permissions (in Admin): turn a page on for any role and it appears for everyone on it. Changing the built-in roles now works on every plan; creating your own roles stays part of Pro.
One column per step of your family journey, with each family’s start date, sessions, wait and document progress. A move that sends documents gives you five seconds to undo it; the list is still there for search, sorting and printing.
Ofsted, the LADO, HSE, the Care Inspectorate and others, by your nation’s guidance, each with a date. Choose Notify or Not required with a reason; nothing stops the record saving.
Opened from Inspection mode. Record how and when you told them, their reference and reply. Managers and your DSL are reminded 3 days and 1 day before, and when it is overdue.
Publish each policy as a PDF and choose who must read it, how long they have and when they sign again. Staff → Compliance shows who has signed which version, with print and CSV for an inspector.
A minor change keeps everyone’s signature. Paper signatures, agency staff and an optional quiz are recorded too, and parents can read the policies you share in Personal → Our policies.
Upload a photo of the set-up or choose one of 24 ready-made pictures; with neither, the card shows its curriculum area’s. Filter by age in years beside search, area and room.
Tick “Share with our group’s settings” on an activity. Staff at your group’s other settings see it under From our group, and can use it or copy it into their own.
A new concern is set to be reviewed in four weeks — change the date when you record it or follow it up. Once it passes, Needs you tells everyone with safeguarding access, never the person it is about, and names nobody. Closing the concern clears it.
Tap Add on a practitioner’s phone bar, or the + button on a larger screen; it opens an accident form too. Children signed in to your rooms are listed first. A group observation now carries its photo or video to every child in it, except children without photo consent, named before you save.
Pick it on the child’s Details: hours come off from the term after 9 months and carry on as 3–4 year funding after the third birthday. The termly claim totals under 2s, 2-year-olds and 3–4s on separate lines.
Learning journey → Planning: start from a saved activity or write your own, with where, purpose, resources and staff role, and tick the days it runs. See everyone’s by week (a row per person) or as the month’s calendar; linked to the curriculum, each child who took part gets it on their journey.
Settings → Profile offers the five Welsh developmental pathways: the three under-3 stages (Here I am!, I’m exploring!, Look at me now!) and the funded nursery curriculum.
From a child’s More menu, send the family to another of your settings. The new setting checks every detail, child, health, contacts and each parent, before accepting. The child gets a record there, parents keep their app login, and the old record keeps its history.
A child or parent added twice can be merged: choose which record stays, see what will move, then merge. Every record moves across, and the duplicate is switched off, never deleted. Clashes, such as two register entries for one day, are listed first.
Staff → Visitors signs in visitors, contractors, volunteers and students: who they’re seeing, ID checked, background check seen (DBS, PVG, AccessNI or Garda vetting) and supervised or not. Who’s on site now is at the top, with anything missing.
Staff → Concerns about adults records low-level concerns and allegations, the referral to your nation’s bodies (such as the LADO, DBS and Ofsted) and the outcome. Only managers and safeguarding leads see it, nobody sees a concern about themselves, and nothing is deleted.
Reports → Groups compared sets attendance and children on track for SEND, social care, pupil premium, funded twos and free meals against everyone else. Settings → Policies lists the policies recommended for your nation, and inspection readiness checks them and communication, language and maths observations.
In England, inspection readiness, the Ofsted prep snapshot and the inspection pack follow the seven areas Ofsted grades from September 2026. Each area has a self-evaluation in Ofsted’s grade words, with your strengths and priorities, and the pack opens with it.
A child’s Safeguarding tab records whether they are known to social care (early help, child in need, child protection, looked after), with the social worker and education plan, in your nation’s words. Only people with safeguarding access see it.
Settings → Payments now lets a plan with online booking connect Stripe, so parents pay for bookings by card, as the pricing page says. Paying invoices by card or Direct Debit stays part of Pro.
Settings → Sessions and costs: a price per day, week or term, for all children or chosen rooms, each its own line on the bill. Let a child off one on their Sessions tab, with a reason. A voluntary one, like a toy fund, is optional: on the bill but never in the total, collected or chased.
The Worklist is now Needs you, just under Dashboard in the menu. Its badge counts what today’s brief has for you, and the page opens with that brief before the full lists. The brief stays on the Dashboard. My rota now starts with your own day: your shift, your hours and your messages.
The week rota shows the staff your booked children need against who’s on, room by room. Fill gaps proposes shifts for free staff with contracted hours left, own room first, for you to check before saving. Post what’s still short as an open shift: the first to take it gets it, and you’re told.
Set up a parents’ evening or key person meeting under Comms → Meetings. Families choose a time for each child on their Home page and can change it until booking closes. A time can never be double-booked. You see who’s booked and who isn’t, can book for a family, and print the day.
Record Early Years Pupil Premium, Disability Access Fund and SEN Inclusion Fund awards on a child’s Overview, with what each was spent on and the difference it made. Reports → EYPP, DAF & SENIF totals every child by funding year, with a CSV, and the inspection pack shows how it was used.
On Messages, managers can close for today, tomorrow or chosen days: the days go on your calendar and every family is told by their own channel. Messages and newsletters can now be scheduled for a date and time, and cancelled until they go.
Reports → Money → Staff cost by room puts fees charged and collected beside staff cost (hours × pay rate, plus your on-cost %) for this month, last month or any weeks — each room’s share and profit before other costs, anyone with no pay rate named, and a CSV.
Statement on Fees & invoices now asks for dates. It lists what was charged, credited and paid for each child the parent pays for, and what was owed at the end — ready for Universal Credit, a Tax-Free Childcare check or an employer.
Register → ⋯ → Print the emergency sheet: everyone here or booked today, by room, with allergies and medical notes, the emergency contact and who may collect (restrictions marked). For when the internet or the app can’t be reached.
Each room shows the staff signed in to it against the children signed in: green with someone spare, amber at ratio, red and how many short. Practitioners see their own rooms. Staff signed in without a room are listed, not counted.
In the Journey, after choosing a child, add others one by one or the rest of their room in one tap, and give each their own line if you like. Every child gets their own observation, on their journey and their parent’s.
Register → Log care: one lunch, nappy round, nap or drink for every child signed in, room by room. Untick anyone it wasn’t for, and tap a child where theirs was different (ate some, soiled). Each child’s diary and their parent’s home screen show it.
Every manager and the setting’s own address hear when the bank details or card and Direct Debit keys change. You’re told when your password, two-step verification or email address changes, or when you sign in on a new device as a manager — and changing your own email address now asks for your password.
On a medicine’s authorisation. The medicine round shows when the next dose may be given, and an earlier dose needs a reason, as the daily maximum does.
Settings → Billing → How you invoice families. Children who share a fee payer get one invoice for the period, sent after it ends; monthly runs from the 1st to the last day. Parents see each invoice and pay it in one go, Finance → Invoices lists them, and one family can be set differently from the rest.
For 90 days after leaving, the parent app offers the child’s memories in one file. The family is emailed the day after leaving and a week before the download closes.
Finance → Leavers’ balances lists children who have left, what is owed, who pays and until when the family can sign in. End a family’s access straight away with a reason, or extend it for up to 24 months after leaving.
Print list gives the families on screen with days on the list, days until their hoped start, sessions, stage and parent. Who is next? prints the order for one session or all of them.
If they’re already on the waiting list you can update that request instead, keeping their place in the queue. A child already with you is pointed out too.
Settings → Billing → When the invoice goes out. Priced from the sessions booked; extras and late fees go on the next invoice, missed sessions are credited if you charge attended only, and days after a child leaves always are.
The day after the leaving date the child leaves by themselves: the final part-week is billed, and the family can see and pay what’s owed for up to 12 months, nothing else. Once nothing is owed, their Direct Debit is cancelled and they are told.
Finance → a child’s paid weeks → Re-price. If the week now costs more, the difference goes back on what the family owes; if less, it is credited to their next unpaid week with a credit note. Recalculating unpaid weeks no longer re-sends invoice emails or restarts reminders.
Managers and admins: Register → ⋯ → Lock past registers. Lock up to a date, or automatically once days are a week or more old. Unlocking asks why, is kept in the activity log, and says what a change would do to bills.
Finance → Invoices → Record payment: enter what the family paid and how, once. It is applied to the invoice’s weeks, oldest first — no more paying each week on each child’s account.
Type all or part of the number into the Finance search: it shows the child, the week and what is still owed, a click from their account. Payments received searches receipt numbers too.
Add a note on the register tablet or the day register — “Mum collecting early”. It shows on the child’s card, the Dashboard and the child’s diary, and is kept when cleared.
Your account menu → Signed in on lists each device. Managers can see the same for their staff, and Require two-step sign-in can now cover practitioners too.
Totals and averages; overdue weeks; photo and outings consents; funded hours; diary meals, naps and mood; observation areas; birthdays this week; a whole family’s balance; a reminder to only the families who owe.
The daily checks, fire drills and risk assessments are one tap away again. Inspection mode still lists it with the other records.
Answer its question with “yes” or “the week after”. Ask it to add a term or a closure day, mark a child absent, book an extra session or add a room, and it opens that screen filled in for you to check and save. It can also take you to any page.
On the register, Type up a paper sheet lists every member of every class that met that day: tap Attended or Absent and save once. Coaches’ hours go on the staff tab.
The PIN can’t be checked without a connection, so the staff tablet offers to sign in without it. Those hours show they weren’t PIN-checked.
Set an offline code in Settings → Register and door. A tablet that starts with no connection asks for it before showing anyone; with a connection it opens as normal. The copy reaches 3, 7 or 14 days ahead — fewer days keeps less on the tablet.
Nurseries, clubs, holiday clubs, activity clubs and childminders each start from a journey made for them, with its documents ready to send. Using it or resetting to it asks first and lists the steps, and Undo the reset puts your own journey back.
A staff sign-in or sign-out with no wifi is kept on the tablet and sent when the connection is back. A sign-in too old to send by itself is held for staff to send or discard, not thrown away. Sign-in tablets show whether they are ready to work offline.
Our liability in any 12 months is now the greater of the fees you paid in the 12 months before a claim and £5,000, so a setting on a free or new plan is covered too. We will tell you of any data breach within 48 hours. The Privacy page names each provider’s actual transfer basis.
Drag the tabs along the top into the order you like. The tabs you have open, in that order, are now kept on your account as well as this device, so they are there when you sign in somewhere else.
Each shows who is running it and who is booked, with Add member on the card and By day for the day-by-day list. Edit is the one button at the top, as for a class.
Text, Reset password, Link, Pay by invoice, Merge, See their app and Deactivate moved into the ⋯ menu on each parent’s row, so the list is easier to read. Activity clubs’ daily brief no longer shows a morning/afternoon “places free” line.
On Classes, a course or 1-2-1 lesson shows who teaches it and who is booked, with Add member. A course has Attendance and Edit like a class; closing it to new bookings moved into Edit. A 1-2-1’s Add member books them onto a free time.
Remove now says how many are booked on the session and asks for its last day. Everyone comes off it after that day and one-off bookings after then are cancelled; bills up to and including that day stay as they are. Removing it no longer leaves an unsaved-changes bar behind.
When a child or member has one parent or guardian, they are the fee payer — set now for everyone like that, and for each new one. Your own choice stands: a payer you switch off stays off, and a second parent added later doesn’t move it.
New settings start with “Check new families first” on. A family who signs up on your booking page confirms their email address from the welcome email before their first booking, with “Send it again” if it went astray. Settings already set up keep their choice.
Like the prices in Settings, changing the price of a class, lesson type, workshop or course now needs Finance at See and change. Making a new one is unchanged. Managers keep it; a role you’ve set to Finance See only, or none, no longer can.
Two parents who share a family email are no longer flagged for ever: mark the pair Not the same. Only managers and admins, who can merge, see the list. New workshop, course, lesson type and lesson times ask before Escape or a click outside throws your changes away.
Edit staff now shows someone’s role without changing it — change it in Roles and permissions → Assign roles, which runs the checks. With Staff rota switched off, Needs you no longer asks for cover, and its count matches the section.
Edit class shows all of a class’s times at once, each with its days, hours, price and spaces. Families booking online see one card per class and tick the times they want.
Weeks already invoiced that began before you changed a price keep the price they were invoiced at. Weeks from that day pay the new price on the next invoice, as an adjustment.
Members come or they don’t, so automatic sign-outs no longer ask who collected anyone. Coaches show as Coach, the menu says Members, and My work shows each class in its colour.
The member’s classes are listed at the top, in place of a single class to change. Funded hours, key person, sleep checks and room moves are off for activity clubs.
A coach’s class groups are the classes they coach. Online bookings are approved or rejected only by someone with the Online bookings page. Templates fit the person writing: no fee reminders without Finance.
With Require payment on and Stripe in test mode or not set up, families’ places are held for you to collect payment. Settings → Online booking now says so, beside the switch.
Requests → Stop a class now lists a member’s weekly 1-2-1s beside their classes. Approve it in Requests and the lessons stop from that day; they come off the register and aren’t charged.
An adult member who books or fills in a form for themselves reads “your first name”, “Me” and “you come each week”, not “your member”.
The booking page’s details, document forms (enquiry, registration, consent) and their identity check, your website enquiry form, a starter form you add from the library, and the sign-up, leaving and Direct Debit emails now use your words — a club’s families read member.
A change saved on a member’s Sessions tab keeps any weekly class they booked to start later, and the tab says when it starts. Take a member out, or approve their Stop a class, before their place starts and the first class comes off; paid by card, it is refunded.
Edit a lesson type and switch on Coaches on the booking page, as on a class. A coach whose name starts with a title, such as Miss Becca, is shown by their whole name on the lesson times.
The Classes page is one set of cards. Each says what it is: Class, Course, Workshop, Camp or 1-2-1. Your logo in the top-left corner is larger too.
Classes sits under Daily. Drag a member onto another class to move them. A member whose other class meets at the same time, or whose age is outside the class, is marked on the card, with the detail on hover.
Every week shows the days, not a list of dates, and says what is being booked. Particular dates lists them, in equal boxes. A family booking a 1-2-1 lesson, pack, course or free trial from their account was turned away; that is fixed.
A missed class reads Did not attend, not Absent. My children opens on the classes. Requests sends families to your booking page to book classes, in place of the extra-days calendar and session change.
Your logo now spans the top of the booking page, in line with the words below it, with no white box. The dates to pick are boxes of one size in a neat grid, and the classes count says how many weekly classes you run.
Each class on the Schedule shows in the colour you gave it. Every day in your opening hours is listed, with “Nothing on” when no class meets.
Saving DBS, safeguarding, first aid, contact or pay details was refused for managers who can change pay. The pay rate now saves on its own, and the rest with it.
Each class keeps its own mark, a one-off included, and attendance rates read them the same way. The register is by class only; the Schedule shows the week.
The welcome tour covers their classes, the register and their members. Needs you starts on their classes and drops key-person and diary checks. Members opens on everyone. A group message goes to their classes. Meetings, group sign-in and tab names use your words.
When a family suggests dates of their own, their card says so and shows each date. Press one to confirm it and email them, as from the list. If they turned down the times you offered, the card and the list say which.
Every form that asks for it, the child’s record and quick lists use your nation’s name for it. It is checked as you type: ten digits with a valid check digit, and a CHI number must start with the date of birth. It is saved the standard way, such as 943 476 5919.
Close, Close it and Stop offering it now ask before they act. What you close stays on the Classes page, marked closed, with everything you set and everyone booked, and can be offered again. A new workshop gets its own register unless you pick an existing one; a 1-2-1 run can be a one-off.
Courses, workshops and camps and 1-2-1 lesson types are cards like the weekly classes. + New class asks which kind you want. On the club dashboard a coach on two classes at once, or a member in two, gets a warning mark whose tooltip says which.
Dates 1 to 3 take dd/mm/yyyy with the slashes put in for you, and a tapped date fills the box. Morning, Afternoon and Either are one control of equal widths, under the date on a phone. A date of birth that does not match stays as you typed it.
The waiting list, quick enquiry, quick lists and recruitment now say member and class, a vacancy joins as a Coach, and an enquiry for a member who is 18 or over needs no parent or carer, just a phone number. The class register shows each class in its colour.
The week ahead shows each class in the colour you gave it, with the coaches’ photos. The full dashboard now has “The week ahead” to return. A new 1-2-1 lesson type takes its coach and first run of times in the same form. A refused staff save now says why.
Repeats offers Daily (the days of the week you pick), Weekly every so many weeks, or Monthly on the first day’s date or its weekday of the month. A run that is not every week gets a class on exactly those dates, so the register follows.
Edit a class to give it a colour — its header carries it, and a course starts purple. Coaches show their photo on the class. The Register, Schedule and Menu say “Closed this week” in one card, with the reason and the next open day. Courses sits on the page like Workshops and 1-2-1 lessons.
Say Yes and tap the common answers (the UK’s 14 allergens, halal, vegetarian, inhalers and so on), with a box for anything else. Sessions per week has gone from the forms. Document emails now say Hi Sam, not Hi Sam Smith.
The email carries Yes, confirm and Decline. Once you have proved who you are, your answer is recorded straight away instead of showing you the same words to press again.
On the registration form’s identity check, type 01012020 and it reads 01/01/2020. Switching site closes any tab the new site never shows, such as Courses. Confirming a visit no longer ticks “Also send SMS” for you.
Switching the rota off had hidden the Classes page — fixed. The Learning journey page and tab no longer show for an activity club. The Coaches list names each class a coach takes instead of a “+1 cover” count. Courses has one button a thing. Inviting a parent whose login had gone makes it again and sends.
Pick a level per child in the group list, or leave it and they take the observation’s. Choosing a different first child now starts the group afresh.
The rota page is off under Features you use (switch it on if you want it). My work keeps each coach’s classes, leave and policies. Staff photos now show on the kiosk, the Classes page and the Needs you lists.
Members are only in for scheduled classes, so the staffing line now names any class in the coming week nobody is coaching, instead of the rota.
Settings → Class capacity offers the club’s own age groups and drops the sleep-check cadence. The Coaches list no longer shows hours a week or default days, as coaches are on classes.
Each row and each day column has an “all” button. The form also opens on this week — and starts it for you if an earlier week is the newest.
Settings → Sessions → School names takes a new school; a child’s School field offers the list and asks “did you mean St. Charles?” when a spelling is close. The sleep-checks report takes a date range.
Quick add and Edit take “+ Add another time” — Monday at 4, Wednesday at 6, Saturday at 10 — and a member joins every time. An activity club is open every day from the start, so a weekend class shows on the register, the schedule and the booking page.
The people with the keys to a setting are its account owners. An account owner follows their role like any manager — change the Manager role and it changes for them too — and always keeps Roles and permissions, so nobody can be locked out. Only an account owner or ParentLink adds or removes one.
Print / PDF on an accident or incident record now shows the child’s date of birth and home address under Child details, as an insurer or a regulator expects to see them.
“Ratio breach — 3 more staff” and “Rota covers today” moved from the register header to the Staff today card. A setting that keeps its rota in ParentLink but never signs staff in can hide Staff today from Customise, and the pill goes with it.
Settings → Profile → Your words now changes child, children, room and rooms on the booking page and the website embed, the kiosks, the register, the schedule, the dashboard, the staff rota, the worklist, Quick lists, requests and the parent app — about two hundred more places. A ratchet keeps new screens honest.
Every class with the days it meets, as ticks: a tick puts that day on the member’s schedule, an untick takes it off. Add member asks the same. No AM or PM days, no lunch days or lunch fee, no funding or charge exemptions — the register, the booking page and the invoice read the same schedule.
Each member on a class has a cross; a class with two sessions is edited one at a time; a member’s page no longer offers diary, care-plan or learning tabs. Parents get a Book online button in the app. A manager can cancel a session pack: its future sessions come off and the unused share is credited.
A fuller header with your logo, a line about booking and chips for classes, trials, packs and lessons on offer. If a password is refused at sign-up, the page says why. On your own website the page never asks for a password — signing in opens ParentLink in a new tab.
Each class shows its days, time, price, coaches and members — add either on the spot, edit it all in one form, or sell it as a term. Members and the first-day steps use your words, the stock roles read Coach, Head coach and Assistant coach, and Meals is off from the start.
The row of every child and the search box have gone; start a nap from the Sleep room page. The week’s attendance chart counts in tens and keeps its totals inside the chart.
When a family picks one of the times you offered, the card says which and offers Confirm & email. The invitation now says to choose a time (not “pick three dates”), and it goes once, from the Send window.
Press the Direct Debit line to see each failed collection — who, how much, when and why — with Collect again, Ask to set up again, and a link to Finance → Direct Debit.
Moving a family to a site-visit step now opens the send window so you can pick times first, instead of emailing straight away. Choose who is doing the visit and you see only their days and hours.
Only the newest email’s link works, and the old one tells the family to use it. Links also end: 90 days for an open one, 30 days after a form is done.
After 21 of your open days with nobody using ParentLink, it stops, and it starts again the morning after someone does. Days you’re closed, like the summer out of term, don’t count.
When a booking is cancelled or a payment hold runs out, the longest-waiting family whose sessions now all have room moves on as a new booking would — confirmed, waiting for your approval, or held for payment — and is told in the app.
Staff whose role doesn’t open Parents see the families of the children they look after — as key person or in the child’s room — and no one else’s. Who may collect a child and the emergency numbers stay with everyone caring for the children.
Sign in sits on Home as well as My child, and stops being offered once an absence is reported. Sections you have switched off — photos, fees, messages — no longer appear, and unread counts clear as soon as a message is read.
The dialog only opens when something needs deciding. On the register tablet each child card has a ⋯ menu, AM / PM / All shows which one is chosen, and the tablet warns when it couldn’t reload.
The today brief and Needs you now count failed Direct Debits and leave requests waiting for a decision. When something can’t be checked, they say so with Try again instead of leaving it out.
Moving a person to another role asks whether to keep their extra access. Add staff offers “Access ends on” for a read-only Auditor role. The level buttons in Roles and permissions are bigger and easier to read on a tablet.
Forward, back or to the end of the journey, a move waits five seconds with Undo before it is saved. A card’s Send prepares the step’s document and opens it in the email window, the same every time; Send again sends another copy.
Pick a role on the left; its pages are tiles in the role’s colour, each Off, See only or See and change, with Enable all per section. Click a page with tabs, or turn it on, and its tabs open beneath.
Each part of the journey gets a tab of equal columns under coloured headers, every card the same shape (set a step’s tab in Settings → Family journey). Cards are green when the documents are done, blue while the family has them, and amber then red the longer they wait (blue goes straight to red). Set the days there.
Roles, Settings and every tab of a child’s record can now be turned off for managers, for the role or for one person. A change that would leave nobody able to change roles is refused with the reason. A super admin always has everything.
On the board, each family’s card lists the documents for the step they’re on — not sent yet, sent or opened (with the date), or done — and says Step complete once everything is back.
Someone with a page or tab at See only no longer sees add, edit or delete buttons anywhere, and nothing they try saves. Staff pay, HR records, recruitment and the sensitive Settings sections are locked on our servers too, not just hidden.
Turn them on for a role in Roles and permissions and they appear for everyone on it. Compare now shows what each role really has, and every tick change is recorded in the Activity log.
Practitioners see their own leave, not their colleagues’ reasons and notes. Managers and admins see everyone’s, as before.
Anyone who can move families can take them to any step. Documents still owed stay on the card and row in amber — “1 document outstanding: Registration form” — until done, and the history notes it. Want the old lock? Settings → Family journey → Hold families until their documents are done.
Settings → Family journey: add documents to a step, mark a step “Only for some families” (funded hours, settling in) so families pass it unless you put them in, or start from our recommended journey. The website form is under Website enquiries.
Start from… now lists today’s plans — yours first, then the room’s — above the saved activities, and fills in the curriculum and words. A plan written freehand has Save as activity too.
It goes on their learning journey and waits under Planning → Next steps for your next plan. Click or drag First name into the text and each child’s own name goes in.
The same goes for a medicine needing a witness. Tick “I’ve checked the paper record and the other tablets” to keep the dose on the device, and the check is saved with it; scheduled doses offline work as before.
It names who added it and whose account, with the address partly hidden — an email on the account can be used to sign in and reset the password.
Set the minutes after closing in Staff → Shifts, breaks & leave (60 to start with). On a day with no opening hours, or a shift started after closing, it goes by your longest shift pattern. Either way the shift waits in Confirm hours, unpaid, until a manager confirms or corrects it.
Settings → Data retention now lists planned activities, the visitor log, Today brief clicks and figures, and payment provider event records, each with its period. The visitor log can be kept longer than the year of the visit and 6 more, never shorter.
Allergies, medicines, medical notes, SEND, GP and NHS number come across with the accepted family. To let the new setting see them before it accepts, tick “Let them see health details before accepting” when you send the move, or use “Let them see health details” on the Children page later.
Your planned activities (by area, not by name): each shows as “Planned activity” with its curriculum area, so no activity name or child’s name goes to Google, Apple or Microsoft. The details stay in ParentLink.
Monday to Friday are ticked for you; untick the days it doesn’t run. Repeat next month and Copy to week of… carry an activity forward on the same weekdays, without last time’s children or evaluation.
Your own activities are open; everyone else’s show their names and days until you open them. On a phone the week is a list, day by day, and a key names the colours. Planning has its own link, and an activity on My work opens it on that week.
The web session’s automatic sign-out can be 15 minutes to 4 hours; “never” has gone, and a setting that had it now signs out after 4 hours. Kiosk tablets and parents are not affected.
The children signed in and not asleep are listed as buttons; search is still there for a long list.
The family’s account in Finance, the child, the waiting-list family or the member of staff, rather than the top of the page.
They’re kept on the tablet with the time they happened and go in when the connection is back. If a dose is refused then (another tablet gave the day’s last dose meanwhile), the tablet says it wasn’t saved and keeps it on screen until someone deals with it.
Wales asks for the Welsh disqualification declaration. In Scotland, SSSC registration no longer holds up a hire: the Staff page shows the date it’s due, six months after they start.
You’re shown a temporary password only for someone with no email address, and you can reset only staff junior to you.
Your week and month show the activities you’ve planned on the days they run. The Open shifts tab counts the shifts you can take, and the Leave tab the requests still waiting.
Next steps are now waiting or in a plan, with the plan that answers each and Done once it has been done with that child. Marking a plan done, tick a whole room or your key children, and link an activity to the curriculum there so it goes on each child’s learning journey.
Each section is a white card with its heading, buttons and filters inside it, and grouped items sit in white panels with an outline. Outcomes show in their curriculum area’s colour.
Tick the outcomes under the organiser on a new observation. For several children, write {firstname} and each child’s own name goes in. Sharing with more than one family asks first.
Executive function, communication, confidence and curiosity, movement, self and social development, literacy and numeracy, each at the baby, toddler and young child stages. Realising the Ambition sets no outcomes, so the statements are ParentLink’s, and say so.
All 303 Development Matters statements in DfE’s bands (Birth to 3, 3 and 4-year-olds, children in reception), and the 17 Early Learning Goals. Earlier observations moved to the new band names and keep the words they were saved with.
Every Early Level experience and outcome, in Education Scotland’s words, under its own curriculum organisers and sub-headings: all five sciences organisers, for example, and eight for health and wellbeing. Earlier observations moved to the new organiser names.
New settings start with parent sign-ins from the app unconfirmed, so a child isn’t counted present until staff confirm. Settings → Sessions and costs still lets you add them straight to the register.
Absent is orange everywhere, the register included; present is green; overdue is red; cancelled is grey. Delete buttons, dialogs and their close buttons also look the same throughout.
Messages say what didn’t happen and what to do next, in plain words. Clubs and childminders are no longer called a nursery, and the old name Worklist is gone: it’s Needs you everywhere.
Admins can still see what is due in Settings → Data retention. Direct Debit set-up, card payment history, your ParentLink plan and the accounts connection now also need the Finance permission.
Money lines go only to people with Finance, and each line only to people who can open the page it links to. Custom roles count. Staff without Staff or Finance get their own brief in the app instead of the email.
Each tab is now one white card with outlined panels inside, the same headings, and short values in compact boxes. Kiosks takes less room, and its list of tablets has space to grow.
Direct Debit mandates, overpayments, online bookings, invoices, the payment connection and new billing weeks now go in your audit log. The Security, Pricing, Features and GoCardless pages were checked against the app and corrected where they said more than it does.
Each child’s Diary now shows the care log for the last two weeks, day by day, so the meals, naps and nappies Home links to are there to read.
A child’s enquiry is deleted with their whole record. One that ends without the child starting is due 12 months after its outcome; you can change that. A parent’s data copy includes the enquiry, without anyone else’s contact details.
The parent app no longer has a Sign out button: collection goes through staff or the kiosk, with its collection checks. Sign in is offered only on an open day the child is booked, and a parent sign-in awaiting confirmation can be confirmed in the afternoon too.
It was on both the Dashboard and Needs you. It now lives on Needs you, whose badge counts what it holds. Last week’s register tidy-up there starts folded; its count says how many.
Deleting a child’s whole record now also removes a parent’s account, messages and requests once they have no child at the setting. Staff records for leavers now include absences and sickness, leave and personal details.
Requests is now a tab in Messages, and its count is added to the Messages badge. The zone activity log, the activity log and Safety & compliance open from Inspection mode, under Records. Old links still work, and anyone without Messages or Inspection mode keeps the separate menu entries.
A new setting answers two questions (rooms and ratios), then follows one dashboard list that ticks itself off: sessions and prices, children, a parent, the first register. Until it is done, a bar on every page shows the next step. Adding a child now sends their parent the app by default.
Settings → Profile details has a place for your Ofsted URN (or Care Inspectorate, CIW or Tusla number). It is printed on the childcare statements parents give to Universal Credit, Tax-Free Childcare or an employer.
The rota still follows your opening days, but an open shift can be posted for a day you are normally closed (tick “Also show days we’re normally closed”, e.g. a tidy-up weekend). Once someone takes it, that day shows on the rota for the week. Settings open on Saturdays can now save Saturday shifts too.
Where you run named sessions, adding a child already with you lets you pick the sessions they want. The list shows “Tue Breakfast Club” in green or red by that session’s own spaces, and giving it puts it on their schedule with its own times. Settings without named sessions see no change.
Diary → Today’s care: each child in the room with their meals, nappies, sleep and drinks so far, and Log care for the room. Tap a child to open their own care log.
If we turn off someone’s two-step verification, add a manager, copy your data, pause or resume your texts or emails, add sending credit, or change who has access across your group, you’ll see a line in the Activity log marked ParentLink support, with who and when.
Invoices, timing, prices, Direct Debit and auto-collect, each ticked or flagged, and — when you invoice monthly in advance — when the next invoices go out and when they are collected.
When a child is signed out, their parents’ notification adds one line from the day’s care log — “Today: lunch (ate most) · nap 1:00pm–2:15pm · 3 nappies” — and opens the diary. Children with nothing logged get the notice as before.
Families → Edit parent: one tick hides their phone, email and address from the child’s other parents, for someone leaving an unsafe relationship who has no court order yet. Their child, diary and invoices carry on as usual.
Each CSV from Settings → Data export (children, staff, attendance, messages, accidents) and the printed summary is logged with who downloaded it, the file and how many rows, so a manager can see where the setting’s data went.
When a parent hasn’t reconfirmed, HMRC’s checker shows a grace period end date. Enter it on the child’s funding details: the worklist flags them two weeks before, while there is still time to chase.
“Next payment £600 on 1 Nov”, or what is to pay now, from the invoices they pay. One tap opens Invoices. Nothing shows when nothing is owed.
When Import parents finishes, Families offers to invite the parents you just added: a login is made for each, and they get an email to choose their password. Moving across from another system is one pass.
Beside sign-ins, meals, naps, medicine and photos, parents now see when a diary entry has a new photo or video, and when there is an accident or incident record for them to read and acknowledge.
When a dose is recorded as given, parents get it in their notifications as well as on their phone, and it shows on their home screen for that day with the medicine, the dose and who gave it. A new diary photo or video now reaches their notifications too.
Save your Stripe secret key in Settings → Payments and ParentLink adds the webhook to your Stripe account itself, so card payments mark invoices paid without any steps in the Stripe dashboard. Set it up again there with one button.
Auto-collect holds a family whose amount per week has jumped, or a whole run that is far above the last, until a manager presses Collect anyway. A card dispute puts the weeks it paid back to owed until the bank decides; ParentLink checks Stripe for disputes every morning.
Diary, gallery, observation, profile and parents’ photos from home are re-saved on the device first, so where a photo was taken never leaves the phone. Large photos are scaled down too, so they upload faster.
When Direct Debits are collected automatically, families now get each invoice as it is issued, saying when it will be collected and that it is for their records. They still get no payment reminders.
Your name shows on messages and sign-outs, so a change to your own name now goes through a manager or admin. Parents ask through Request contact details change, as before.
Staff tap their name at the top first, so every sign-in, sign-out and absence says who did it. Staff signed in as themselves are named already; the switch in Settings → Register and door is gone.
A full name in one column is split, dates like “Jun 3, 2025” are read, and children already with you are flagged. The date of birth is asked for before documents go out, and at enrol.
Move to complete asks for the outcome and the month, and the Conversion figures count it in that month — so tidying up old enquiries doesn’t change this month. An import can match your old list’s statuses to outcomes too.
A child signed in or out by mistake has Undo on their card (and “Still here — undo” in Gone home), any time that day. Search finds children who aren’t on today’s register: Add for AM or PM books an extra session, charged like any extra, and signs them in.
On the two-step code screen, “Email me a link” sends a one-time link to the address on your account. Your password on its own no longer switches two-step off, so someone who has only your password can’t get round it.
Where more than one account uses the same email address or phone number, each person signs in with their own username — so nobody else can take over the email or phone sign-in.
In the parent app, Report an absence now has “Absent until”: a week off sick is one form, and each day the child is booked shows on the register as reported.
Search for “lunch price” or “bank details” and Settings opens the right section with the field highlighted.
Every sign-in, sign-out and absence is recorded under the name tapped. Setting up a tablet from the Register page no longer signs other tablets out.
A room keeps the same colour across ParentLink, children’s pictures wear their room’s colour, and both read clearly in dark mode.
Changed something by mistake? Every tab has Cancel changes beside Save, so nothing half-edited is saved.
The automatic sign-out counted from when the page last loaded, so a tab the browser reloaded after sleep stayed signed in. A screen that can’t load now says so, with Try again and Sign in again, and loads by itself when the connection returns.
Since 23 September first aid dates read as blank, and saving a member of staff could clear them. Dates cleared since 27 September are put back from the activity log; check Staff → Compliance for anyone still missing one.
The automatic sign-out now also runs on our servers every hour, at the session’s end plus your grace period. The Dashboard says which part of your calendar is missing when it finds no open day, and warns when children are signed in on a day it calls closed.
Collectors a family added, and their “Anything else we should know?”, are saved and show on the next form. Every date of birth is typed as dd/mm/yyyy. Text boxes keep a readable size, and a visit time to choose is shown when it is missing.
The daily brief’s Funding lines, funded hours on bills and invoices, and the funding questions on family forms now leave activity clubs out, as they already did for breakfast, after-school and holiday clubs.
Approve, reject, refund and add to the register refresh Online bookings and Needs you at once — an approved booking no longer offers Approve again until the page is refreshed.
At an activity club the log says members, classes and class times, older lines included. Filtering by who made a change answers quickly instead of failing after a few seconds. Meetings invite “One class”, and coaches carry no working-days warnings.
An account made on your booking page whose email isn’t confirmed yet no longer makes an address “shared”, so its real owner signs in and resets their password with it as before. Kiosk PINs set in Edit staff now have the same ten-an-hour limit as your own.
A booking request never approved, or a confirmed booking never matched to a child and not paid, closes the day after its last date — nothing was charged — and you and the family are told. A paid one never closes: Needs you marks it to match or refund.
At an activity club the register tablet shows every one of today’s classes with their members, without the AM / PM switch, and points to Attendance to add someone. An adult member signs out without being asked who collected them.
On your booking page, a class that meets more than once a week, or is booked together, now offers a full date or week as “Full · waiting list”, as a one-time class does. Families pick them and join the waiting list in one go.
The funding and parent-fee tiles now use each child’s own entitlement and the same weekly fee their bill uses — babies aren’t counted as funded, and flat-fee settings are right. An activity club sees no funding tiles, and its totals say they cover its weekly classes only.
Adding a child, the week chart, search, occupancy, low attendance, rota auto-fill, staff weekly patterns and their “days not set” warning, the waiting list’s day pickers and availability check, asking for extra days and the days families pick on your forms all follow the days you open in Settings.
On a Saturday or Sunday the register tablet now finds each member’s sessions and class, the dashboard’s late-arrival alerts and staff cover read that day’s rota, and late staff are spotted on weekend shifts too.
When you keep money a family overpaid as credit, anything not used straight away now comes off their next bills at each billing run, before any Direct Debit is taken. It shows as credit held on their Finance account, their Fees page and their statement, and leaves Needs you.
An overdue ParentLink payment says what happens: editing pauses, and you can still view and export everything. The plan-limit notice uses your words and no longer talks about “rows”. A booking that can’t be admitted names the record in your word.
Booking a free trial says your word for a child. Stopping a class names it in your word for a class. Waiting list letters say “the club” or “the nursery” as you are, when your name isn’t to hand.
A club’s register is Attendance everywhere — its page, its menu and the dashboard button. Coaches, staff or assistants: the Classes page, adding a class and Settings now use the word your menu does, so a nursery no longer sees “Practitioners” over “No staff yet”.
Previewing a family’s app now shows only their invoices and what they owe, not every family’s. Its tabs follow what the family can open, with Requests when Messages is off. Collectors, which only their own login can list, say so instead of “none on file”.
On a member’s Session tab, unticking a day asks from when — today, or a later date that keeps the day until then. A place still to start shows ticked with its start date, and taking it out refunds a first class paid by card, as on the Classes page.
A family’s week lists each booking of the day with its own name and time. “Absent until” covers booked extra days, lessons and course dates. Adding someone to a class for one day is marked in that class only, and says it’s charged as an extra.
Booking onto a course says the full price is the most they pay — past dates and discounts come off — in your words. Roles and permissions names pages as your menu does, such as Classes and Members. A workshop’s own register, or a failed save, no longer leaves an empty class.
After a family signs in from the app, Home says they’re in and staff will confirm, instead of “isn’t signed in” until the app reloads.
Who’s booked, 1-2-1 times, class and member attendance, session packs and online booking income say when they’re loading or couldn’t load, instead of “nobody” or £0.00. With Staff sign-in off, the board says so and leaves Your links. A club member’s page books from Classes.
At a club, a coach’s register and quick capture list the classes they run and every member in them, including members whose main class is another one. Tapping a member on the family Overview opens their classes rather than doing nothing.
Learning journey, Progress and Meals follow Features you use in the parent app. With Messages off, families still find Requests in the menu. Book classes appears only when online booking is on. Forms to sign, invitations and 1-2-1s say if they couldn’t load.
Booking a workshop or lesson starts with nobody chosen. Adding a member or coach to a class is choose, then Add. Class cards say their times are loading rather than none. The booking page says if lesson times or courses couldn’t load.
Stopping a weekly lesson, keeping money as credit, declining a course request and marking a safeguarding concern resolved now ask first. A quick second tap on the register no longer notifies parents twice. If your packs can’t be checked, card payment waits.
Texts on ParentLink’s sender start with your setting’s name. An activity club’s invoices no longer claim a childcare VAT exemption. Two-step verification has one name everywhere.
An empty free setting nobody has used for 28 days is deactivated, and deleted 30 days later unless someone signs in — which reactivates it straight away. We email the account owner before and when it’s deactivated. Your Terms and Privacy pages say the same.
Booked 1-2-1 lesson times appear on the register to mark. Inspection readiness and the Key persons report treat a key person who has left as none. The door keypad works at the weekend. The Hours report waits for its data, and a statement won’t print from invoices that didn’t load.
If a held booking can’t be paid — the hold ended, or it’s already paid — Pay now says so. Your bookings shows when each hold ends. The Security and Pricing pages now match what’s built, and What’s new lists only what you can sign up for.
Members booked on a class time you remove come off it from today and aren’t billed for it; a place not started is refunded. A card page opened before a price change is closed and a new one made; if an old one is still paid, Finance is told and the money kept for a refund.
Back from card payment, families are told what happened, not “confirmed” regardless. A class priced per hour is charged its own rate. A course’s sessions are booked only as the course. A pack needs a price. Refunds and taking a member out ask first.
A parent a protection order cuts off no longer sees lessons or packs. A reset link never goes to an address someone else changed in the last day. The full export leaves out what your role can’t open. Registering, booking, stopping a place and messaging every family need their permission.
A session priced by the hour now costs its hours at its rate (its own, or your setting’s) when booked online, by staff, or as an extra — it was free before. The booking page shows the price of a date and the hourly rate.
Ticking or unticking Show in online booking on a session in Settings now saves. A class made before you had a booking page shows on it once you switch booking on. Wraparound and holiday clubs keep Rooms and Staff, not Classes and Coaches.
A family who leaves card payment can come back to the booking page and tap Pay now on the held booking. A door tablet no longer uses one of your plan’s staff places. If your plan stops including invoicing, managers are told that week’s invoices weren’t made.
A sign-out “collected by” someone named on a protection order is now refused. A role given Staff sign-in / out can sign colleagues in and out; a refused change says so. Parents with no phone saved can ask for a day. Classes take ages up to 100; long runs say the 60-date limit.
If your ParentLink subscription is unpaid, these still save: notifiable events, collection passes and PINs, protection orders, and sign-ins with a webhook. Adding a child now saves a separate emergency contact and links parents straight away. A medicine’s gap between doses must be 15 minutes to 24 hours.
Merging two records of a child goes through when both had a fee payer, an open note or safeguarding entries. A coach who has left no longer has lesson times nobody can withdraw, or offered to families. Finance at See only can look at prices without the save failing.
From 12:00 the register follows the afternoon, and a child still here from the morning disappeared from it and from the door tablet. They now stay, with their morning box to sign out.
Adding someone as Room leader, Head coach or another ready-made role no longer says “Unknown custom role”. Sign-up works with Staff sign-in switched off. A family booking a weekly class, or a coach approving one, no longer fails for a member who isn’t in a class yet.
Both were refused by the activity log and undone. Promote on a waiting-list booking works again too, and the activity log now records two-step verification sign-ins and automatic sign-outs.
An extra session or late collection recorded after a week was billed goes on the next bill, once. Approving a booking late leaves off its dates already gone. A bank statement imported twice adds no duplicate payments.
Recalculate prices old weeks with their extra sessions, late fees and lesson prices, as the nightly run does. Collect all due shows leavers’ balances that the collection takes. A statement counts old weeks paid during its dates.
When a place comes up, the waiting-list booking has its price and the family can pay, or it goes on their invoice. Cancelling a course part-way takes off only the dates still to come.
A week partly let off no longer reads as paid in full, and a week whose amount rose while a Direct Debit was on its way stays owed for the difference.
A cancelled lesson is never put on the register or invoiced. A full refund ends the weekly place or weekly 1-2-1 it started. A family member joins a shared time free only once the first is paid for. A credit note shows what was credited.
A booking approved before it was paid is marked paid on the register, not invoiced again. Paid after it was turned down, or after its hold ran out, it waits for you. Money that can’t go on a place is under Paid more than was owed.
A family’s second member on a lesson priced per lesson is no longer charged on the invoice. A booked lesson or workshop of a type you stopped offering is invoiced at its own price. Finance shows what was kept after a part refund. A weekly 1-2-1 follows a moved run.
A member booked onto a weekly class from a later day kept a copy of their classes from the day they booked. A class added or taken off on the Classes page before then was lost when the place began; it now carries through. The course box on the booking page also uses your own word.
Since 26 September two checks written for the browser refused ParentLink’s own functions: Add staff member and new parent accounts came back with “could not verify your staff limit”, and “Start with 15 sample children” at sign-up quietly made none. Quick add a class saved the times before the class and was refused.
It is optional: tick it in Settings → Profile if you want managers to use it. Settings created since 13 October that had it switched on by default have it off again.
On the parent sign-in, an email shared with a staff account now signs in the one parent account that uses it. If it still can’t tell which account you mean, it asks you to use your username.
New families couldn’t see your sessions or sign up on your booking page — it now shows them as it should.
Starting with sample children at sign-up, or adding them later from Settings → Billing, had stopped working. It adds the fifteen sample children again, and they still clear in one go.
Policies, document templates, the sign-in board, Today’s care, leave balances, the waiting list and more now show Loading or a Try again, never “none” or “all clear” before they really know.
New PINs are always different from everyone else’s at your setting. If two families already share one, the door kiosk asks them to see a member of staff rather than guessing which family it is.
Roles and permissions (in Admin) → Parent or carer: switch Messages, Fees, Calendar, Photos or Our policies off for every family. The ticks used to do nothing and showed everything unticked; they now show what families have and change it.
They used to keep showing the old setting and refuse every save without saying why. Now a banner offers to show the new setting there or switch back.
Record a notifiable event now lists every rule for your nation, grouped by who to tell, in full. Allegations and child protection concerns are always kept as safeguarding and recorded by someone with safeguarding access.
Email scanners opened the link and confirmed interest for families who never saw the question. The link now opens a page that confirms only when pressed, as the "no longer interested" link already does.
Managers and admins get Needs you on the phone bar, and More shows a count of what it holds. The Getting It Right for Me form no longer loses the cursor after each letter. Documents links go to the family’s waiting-list row, and bulk Deactivate describes leaver mode correctly.
Confirm PIN on the door tablet now waits for its answer, so a second tap no longer signs a child in or out twice. Notifications go out a few at a time with a time limit, and only to the browsers’ own push services.
The register tablet, Needs you’s money lists, Finance’s totals, the parent Home feed, My rota and the staff sign-in board now show “loading” or “couldn’t load — try again” rather than “all complete”, a green 0 or “nothing yet”. Booking sign-up and Direct Debit set-up show the real reason when something fails.
Marking an extra session paid, or changing a booked session, its charge or its lunch, now needs Finance access, as moving one does. Online and course bookings need a parent account, and the plan’s child limit holds for enrolments and imports too.
A parent not marked "Authorised to collect" is no longer offered at the door, by QR code or by pass, and an order restricting collection means a staff handover there too. "Keep contact private" now also hides that parent’s collection passes and wow moments from the other parent.
A Tax-Free Childcare payment now pays the ticked weeks only as far as it goes; what it doesn’t cover stays owed. Approving a request twice no longer doubles its extra sessions. Invoices show the funded hours each week actually had taken off.
A failed child import keeps your file. A card dispute takes back only that payment. Erasing a member of staff removes their documents first. Leavers’ timesheets and TOIL follow Data retention. Android notices no longer show message text or medicines.
The number beside Needs you used to wait until the page was opened. Setting alerts now count payments that brought in more than was owed and online bookings waiting for you, and today’s brief has a line for the overpayments.
An approved holiday or absence now covers extra sessions too, and the automatic absence checks closures, pauses and notices afresh before marking anyone. The ratio chip moves a child up an age band on their birthday, not up to a month before. Any child signed in is on the medicine round.
The other parent had lost their child’s photos, videos, avatar, wow moments and the nursery’s broadcasts. The GP, surgery and school are now kept private along with the address, and archived gallery photos stay out of the parent app.
Writing off a leaver’s balance now waives each week, so Direct Debit no longer collects it, reminders stop and the mandate can close. A week a Direct Debit is already collecting can no longer be charged again, by either parent’s mandate or by hand.
Entering term dates closed every holiday date for online booking, so a holiday club could take no holiday bookings. Now term dates close booking only when Term-time only is ticked, as on the register and the bills.
A card payment, manual payment or let-off for a week a Direct Debit is still collecting is now refused. If a family still pays more than they owed, Needs you shows it under Paid more than was owed until you record a refund or a credit.
When one parent’s contact is kept private, the other parent no longer sees the child’s address, postcode or emergency contact in the app or in a copy of the child’s data. Staff still see everything.
With parent self check-in switched on in Settings → Sessions, a parent’s Sign in was refused. It now saves, at the setting’s own time or a time up to 15 minutes back; if you don’t trust parent check-ins, it shows on the register as Parent, with a Confirm button. (Signing out later moved to the door.)
Auto-absent used to happen only if someone had ParentLink open after the session ended. Now, when staff next open it, booked sessions from the last four weeks with no record are marked absent. Days with no register taken, locked days, reported absences and slots with auto-absent off are left alone.
Missed sessions, closures and days after leaving now reduce what the family pays and what Direct Debit takes. A credit with nothing to come off reads “Refund due” on Finance → Invoices and the Leavers page. Voiding an invoice cancels its Direct Debit if the bank hasn’t been sent it yet.
In kiosk mode the sign-out names anyone a protection order is about, and the school run leaves children a parent reported absent unticked. Held and paused sessions show on the tablet and the week grid.
Settings → Data retention shows how long each kind of record is kept after someone leaves, and what has passed its period. Nothing about a child is deleted until a manager or admin approves it, safeguarding records can’t be set shorter than the usual minimum, and every deletion is logged.
In the afternoon the school run becomes “Going home together”: tick the children, say who is collecting them once, and each record names them — with a warning for any child whose list they aren’t on.
On a child’s Sessions tab, pick when the new sessions start. The schedule, register and rota pencil the new days in from that date, parents are told, the week it starts in is billed on each set of days, and the availability check counts from a family’s start date.
Update your card, download invoices or cancel, on Stripe’s secure billing page — no need to email us.
Drag a group heading in the side menu — Daily, Children, Families and so on — to where you want it. Your order is kept for you on any device you sign in on.
Settings → Communications shows emails sent today and texts this month against your plan, and the send screens warn you at 80%. Invoices, payment reminders, invites and password resets are never counted.
Packs of 500 or 1,000 emails and 50 or 100 texts, bought from the Email or Text messages tab. Bought emails and texts are only used once the plan’s own allowance is spent, and it never expires.
A temporary change suspends the days dropped, so they are not charged, and books the days added as extras. A permanent change opens the child’s weekly pattern, filled in for you to check and save.
Tap the name above a card to collapse it to one line, and tap again to open it. Each person’s choice is remembered on that device.
Two new tabs under Safety & compliance, laid out like the paper sheets they replace: a row per check, a column per weekday, a box to tick. Every tick records who ticked it and when, which a paper initial cannot. Start a fresh form each week, reword the rows to suit you, and sign the week off when it is done.
A spare-places message now ends with “Ask for a day”. It opens the parent’s Requests tab with those sessions named, so the ask arrives as a session request you already handle, not a reply to read and chase.
On the Parents page, mark one parent as the fee payer for each child. Their Direct Debit is the one collected, and invoices and reminders go to them alone. Every linked parent still sees the child’s account in the app. Leave it unset and nothing changes.
Tell parents about spare places now goes out by email too, to every parent with an address who has not opted out, and the composer says how many that is before you send. Every email has a one-click unsubscribe; parents can also switch these off under Settings. Messages about their child are never affected.
Advertise spaces on the waiting list shows the week with the places nobody has booked. Tick the sessions you want to fill and the message writes itself from those numbers, so it cannot offer a session that is full. Families already waiting for one of those days are named first.
Places come free one at a time, so you can now offer some of the days a family asked for and leave them waiting for the rest. The sessions go straight onto the child schedule, and their place in the queue is unchanged — it comes from when they first asked.
A form asking which days they need and from when — the answers land straight on their waiting-list entry — plus a letter for when a place comes up and one for when it has not. All three are free in the template library.
A family on roll who wants a day you cannot give them yet goes straight onto the waiting list — no enquiry form, and into the same waiting order as everybody else. When a place frees up on one of those days, the morning brief says so; the waiting order still decides who is next.
The staff compliance page prints as a single record — everyone, every check, dated and signed off by whoever printed it — so there is something to hand an inspector. And a qualification with an expiry date on it now alerts like a DBS does: it appears in your worklist and in the morning brief before it runs out.
Staff — Compliance lists your whole team against their vetting, safeguarding and first aid dates, with their qualifications alongside, and marks anything expired or expiring. It answers the question an inspector opens with, including for the people who are perfectly in date.
When somebody forgets to sign out, their finish time is a guess and those hours stay unpaid until you confirm them. They now gather on a Confirm hours tab on the Staff page, with the times, the total they come to, and a Confirm on each row — change a time first if it is wrong. Nothing waiting, nothing to read.
Tap the help button, bottom right of any page: say what went wrong, add or paste a screenshot if it helps, and send. The technical details travel with it automatically, so we can help without asking you to dig anything out. Those details never include child or family information.
Where ParentLink can help, a line speaks in the imperative — "Chase 3 overdue accounts — £1,240 recoverable", "Offer Friday PM to the waiting list" — each clicking through to where the action happens. And the brief now reads in three registers: Today, Trends and Forecasts. Still seven things, still explained.
"About 18 extra staff-hours needed next week" — worked out from who's booked in, your ratios, the rota and approved leave, with an unbuilt week called out as exactly that. Plus renewals stacking up, a weekday running quiet, sickness above your own norm, and what your empty places are worth in pounds.
Every morning your setting opens, managers get the brief by email before anyone arrives — same lines as the dashboard, snoozes respected, following your own opening days, closures and term dates. And it watches direction too: enquiries week on week, and movements like "outstanding up £430 since last Monday".
"ParentLink has found 5 things you need to know today" — late staff, money outstanding, unused funded hours, expiring checks, sellable places — ranked, capped at seven, each line linking to its fix. Hover to see how it was worked out; snooze or dismiss it (if it's still true, it comes back). Staff see their own day.
Staff tap their tile at /staff-kiosk to clock in and out — optionally PIN-protected, with tiles showing who's due in, who's late, and missed shifts in pink. Hours flow straight to timesheets, and shifts nobody tapped out of wait on the Worklist until a manager confirms them.
Capture the moment a photo can’t — on diary entries and as learning-journal evidence, landing in the parent feed the second you save. Up to 60 seconds a clip, 10 per child a month on Pro (one shared allowance), stored privately in the UK. Parents can watch and download their own child’s clips.
From Financial → DD mandates, email a parent a secure link that takes them straight to GoCardless’s hosted setup page — no app login needed, and their bank details never touch ParentLink. The link keeps working until they use it.
The week grid, the per-session view and the multi-session dialog all say who collected and show a note once it is added. Sign-outs that named nobody are listed in the Worklist so they can be explained, and each door writes its own words — “Keypad PIN — Grandma”, “QR code — Jane’s app”, “Door tablet”.
The choice saves as soon as it is tapped, it has its own card above push notifications, and a text that can’t go from the Parents page reaches the parent by email or the app instead.
A finished session is one line — “✓ 07:30–18:00”, with an orange “Who collected?” tag if nobody recorded who collected — and an absence one word. Tap either for the details, the note and Clear.
Closure and term-break days carry the holiday icon and INSET days the training icon, on the week and month rota and every print. Hours are measured against what’s actually due — a closed week says so instead of “0h of 40h” — and days on leave count towards the total.
Texting a parent from the Parents page and confirming a visit now show how many texts and emails you have left, like Messages and the newsletter. A text won’t go out until your nursery or club has a name in Settings → Profile, so parents always know who it is from.
Approve it whenever you like: the new sessions go on that morning, the child’s Sessions tab shows the change waiting (with a way to cancel it), and the parent is told when it starts.
The Staff column stays put when the week scrolls sideways on a tablet.
Fold Sleep checks, the live ratios or Cover and safety out of the way and they still speak up: an overdue check, a ratio breach or no first-aider on site opens the card and says why on its heading.
Each parent’s app now makes its own code, so the register records who collected — and a parent who has been removed from a child can no longer use one.
A visit confirmation, a document link or the test in Settings goes only to a number saved at your setting — a parent, contact, member of staff or waiting-list entry — and starts with your setting’s name.
Every message is in the parent’s app; then they get one alert — a phone notification, an email, or a text — by their own choice in the app. Tick “Urgent — also text” for closures, and text one parent from the Parents page.
Pick the columns you need, drag them into order, group them by room, key person or any other column, then open the list to print, download or save it. It used to be a tab inside Reports.
Starter and Pro now include texts each month. Choose “Managed by ParentLink” under Settings → Text messages — no account of your own needed. Parents on UK mobiles see ParentLink as the sender. On Pro, a nursery or club can still connect its own SMS account instead.
Settings → Communications has three tabs: Email, Text messages (SMS), and Messages for translation, writing help and staff messaging.
The register pop-out asks who is collecting, like the other sign-out screens. A parent’s QR code at the kiosk records which parent collected, and a one-off collection pass shows who used it and who authorised it.
A child still signed in at the end of the day is signed out at their session’s end time and marked “collector not recorded”, so you can add who actually collected them.
A child with a holiday request is never marked as not arrived. Once you approve it, the register shows it as an agreed holiday.
A practitioner can no longer change their own contracted hours, leave allowance, rooms or rota settings. Saving their own preferences no longer undoes a change a manager has just made.
Emails from ParentLink say which nursery or club they come from and read properly in email apps that show plain text. Parents’ replies go to your setting’s email address — set it under Settings → Profile.
Signing up sends a link to the address given, and the setting is only created once it is opened. Nobody can start an account with an email address that isn’t theirs.
Resetting a password from the staff or parent list marks the account so the next sign-in asks for a new one. Until now the reset went through but the prompt never appeared, so the temporary password stayed in use.
My rota and leave requests are always available to a practitioner — they are that person's own information, so no role setting can switch them off. Reports open to them are now Children, Staff and Occupancy; the financial ones are for managers and admins.
On larger settings the outstanding total could take long enough to time out, or show an older number for a moment before correcting itself. It now loads immediately, at any size.
The scheduled billing run now bills each setting separately, so one slow setting can no longer delay or block the others, and weeks already invoiced are no longer recalculated every run. Amounts are unchanged.
A child with two parents was counted under both on the DD mandates page. It now counts once, says who it is shared with, and shows money a Direct Debit is already collecting as in flight. A parent who does not pay can ask for a copy of invoices, and the Parents page points out children with two possible payers.
The opening and closing lines of a spare-places message can use the parent’s name, their child’s name and your setting’s name, with chips to insert them and a preview of how the first parent will read it. A family with more than one child with you sees all of their names.
The opening and closing lines of a spare-places message can be kept as your setting’s default wording, so you are not retyping them each time. The numbers in between still come from your schedule. The parent count now matches the Parents page exactly.
Documents, invoice reminders and newsletters go out from our managed email service by default, with replies coming to your own address. Settings → Email no longer describes this as an add-on. You can still connect your own email service, or choose to send everything from your own mail app.
Required fields are marked, and a missing or impossible answer is flagged under the box it belongs to instead of a general error. A child’s full name, date of birth and a start date are now required — with an “as soon as possible” tick for the start date. The phone number stays optional.
The extra-day offer is now a letter that says which sessions you have given, with Yes or Decline underneath. If they decline, Take the day back removes exactly those sessions from the schedule and puts the request back on the waiting list.
A row with no date of birth can't be added to the waiting list. The review step now names those rows before you import, instead of the import stopping partway with a confusing error.
The landing tab shows every room's shortfalls for the week ("Bumblebees Tue AM 2/3") — auto-fill targets contracted hours, so it can leave sessions short, and now that's visible without opening each room tab. Plus a Notify staff button that tells everyone rotaed that week to check My rota.
Each row on Financial → Outstanding now has Send reminder — the same one-tap chase as the morning brief, with the same protections: Direct Debit families being collected aren't chased, and a reminder stage already sent is never sent twice.
The setup wizard's finish screen leads with the two steps that make ParentLink real — add your children (or import the roster, parents included), then take today's register — instead of a 20-minute settings tour. The guided walkthrough is still there for when you're ready.
The bulk-import spreadsheet has Parent 1 and Parent 2 columns — name, email, phone, relationship — so switching from another system lands children AND families in one file, not forty children and forty families to type in. Logins stay in your control: invite parents from the Parents page when the data looks right.
The register's tablet board (one tap to sign in or out) is now a clear "Kiosk mode" button instead of a hidden popout. And the bulk sign-in that clubs use for school runs now works for nurseries too — "Group sign-in" ticks everyone who's arrived and signs them in together.
The automatic chase loop (invoice on issue, reminder at 3 working days, final notice at 7) no longer hides behind the auto-billing toggle — it works with manual billing runs too. And when money is past due with reminders off, Finance now says so, with the switch one tap away.
Right-click or long-press a child anywhere on the Children page and "Log incident / accident" jumps straight to their accident form — body map and all. It was eight tabs deep; now it's one tap from the child's name.
One tap switches a staff-room tablet to a dedicated kiosk session: pinned to your setting, no personal account behind it, unaffected by site switching. Both kiosk screens now warn when they're running under someone's own login instead.
Settings → Roles and permissions now has "Morning brief email (7am)" under Communication. Managers and admins receive it by default, exactly as before; untick it on a role to stop their copy, or tick it on a room-leader or custom role to add them.
The Group overview now shows each site's occupancy (busiest session vs capacity), this month's billing and outstanding money side by side — and a manager can transfer a staff member to a sister site in one click, history staying where it was earned.
A funded child's invoice now carries a line naming the free hours included each week — so "why am I paying when I get 30 free hours?" is answered on the paper itself.
The one-click pack in Reports → Inspection readiness has grown three sections — fire drills with evacuation times, the risk-assessment register with overdue reviews flagged, and a medication summary — and the staff table now shows DBS and paediatric first-aid dates. Fourteen sections, one print.
A holiday a parent asked for prints as “Holiday requested” or “Holiday”, never DNA, and “parent told us” is written in words rather than an emoji.
If today’s email allowance stops some, it says how many, instead of counting them as emailed.
The kiosk tablet now lists who may collect, a name not on the list gets a warning, a one-off pass is used up when staff hand the child over, and changing the times of a past session keeps who collected.
Messages from practitioners emailed nobody who had picked Email. They do now, and if the email can’t go — no address, or today’s emails used up — the parent gets a phone notification instead.
Someone rotaed for the morning is no longer listed as missing in the afternoon.
The kiosk already refused a PIN for these children. A parent’s QR code now gets the same answer, and staff are alerted at the door.
The register, kiosk, money screens, incidents, medication and the diary now tell you when something did not save and keep what you typed, instead of showing a tick for a change that never landed.
Custom roles in Roles and permissions can now be given to staff, and appear in the role list when you add or edit a member of staff. Each custom role says which built-in role it is based on, so access to records is never in doubt.
Pick a parent from the existing list and the child is attached to the account they already have, instead of a second one being created for them. Adding a parent who has other children at the setting now offers to link them as siblings, which you can decline.
A practitioner pressing Fix saw a “changes didn't save” message even though the change had gone through. The warning came from a second, unnecessary save that a practitioner was never meant to be allowed to make.
A tablet or phone left asleep for long enough came back signed out but did not say so — it sat on “Loading your account…” and quietly retried. It now recognises the expired session and asks you to sign in again.
The embeddable enquiry form only asks for an email, but the entry it created insisted on a phone number too — so any parent who skipped that box was told to try again in a few minutes, and never got through. If you have an enquiry form on your website, it may have been turning families away since it was set up.
Once a setting passed about a thousand unpaid entries, the morning summary was adding up only some of them — so the outstanding figure was understated, families went missing from the chase list, and the trend line showed a rise that had not happened. All of it now counts the full ledger.
When you enrolled a child, the authorised collectors the parent had listed were being lost, and in some cases the child record itself failed to save first time. Both now save reliably, and collector PINs carry over too.
Changing a template used to claim it had refreshed the forms you hadn't sent yet without actually doing it. Unsent forms now genuinely pick up the new name and content.
Files uploaded on a child's Documents tab weren't being kept — the record showed but the file itself could vanish, and downloads then failed. Uploads now go to secure private storage and download reliably. Anything uploaded there before is marked "Re-upload needed" — please add those files again.
The weekly register, parent kiosk and register board carried hard-coded colours that ignored your theme — fixed across all three. And loading screens now show a shimmer of the content that's coming instead of a bare grey "Loading…" that looked like a broken page.
A child saved as "Unassigned (assign later)" simply didn't appear on the main register — while still being in the building. They now show in a red Unassigned group (the kiosk board always had one), and the Add-child form no longer implies a room is required when unassigned is a real choice.
A child signed in after their session had ended could be auto-signed-out at the session's scheduled end, so the register showed them leaving before they arrived. The automatic sign-out now never records a time earlier than the sign-in, and affected records have been corrected.
Stages can now be filed under named pipelines — one for the waiting list, one for trial visits. The waiting list groups by pipeline with collapsible sections, and each family’s stage history folds to its latest move with the rest one click away. Manage pipelines in Settings → Waiting Pipeline.
Ready-made parent forms now live in one library, reachable from a child’s Documents tab and the templates editor. Preview exactly what the parent will see, then add a form to your setting with one click. Some forms are free for everyone — the free school meals check always will be — and some come with paid plans.
From a child’s Documents tab, send the eligibility form by email (add it once from the form library). The parent ticks their benefits and signs online, behind the same name-and-date-of-birth check as every parent link. The answers come back for you to verify — nothing changes until you confirm it.
A ready-made “All about my child” form asks what only the family knows — language, health, comfort, play, culture. Send it from the child’s Documents tab; when the answers come back, one button applies them to the care plan form, with a history entry. You review first — nothing writes itself.
The fee choice is now three buttons: £/hr rate, flat rate, or a custom rate with its own late-pickup rules. The custom option existed before, hidden in a collapsed panel most people never found.
A second print button on the Register prints the week’s bookings with no recorded attendance — a clean sheet for filling in by hand, even mid-week when the normal print already carries ticks and absences.
Switch it on in Settings → Sessions and costs (Scottish nurseries), then mark a child entitled once you see evidence. Lunches stop being charged — the days stay, so the kitchen list is unchanged. Reports → Free school meals gives you both halves of a council claim: the entitled roll, and the lunches actually taken.
They were never stored anywhere — once you left the page the newsletter was gone and only the sent message survived. Your newsletters now sit above the templates, showing which have gone out and to how many parents. Open one to keep working on it, or copy last month’s as a starting point.
Recorded against the wrong child, or spotted a typo? Staff can now edit, move it to the right child, hide it from parents, or delete it — and a manager can undo a deletion. Every change is kept in the activity log.
Reports → Forecast now shows projected income beside projected occupancy, month by month and per room, counting each fee across the weeks you are actually open. It also flags anyone with a fee but no billing start date — money you would otherwise never invoice.
There is now a "What’s new" entry in your account menu, with a dot when there is something you have not read. You can also have a short summary emailed once a month — turn it off in Settings → Profile if you would rather not.
Support access is off until you switch it on, lasts only as long as you choose, and every visit is recorded in your activity log. You can let us look, or let us make changes — and either way your care records stay locked.
parentlinkeducation.co.uk/status shows planned maintenance and any problem we have reported, without signing in.
A parent can authorise somebody to collect for a single day, with a code that expires the same evening. One pass covers all their children — grandma collecting siblings needs one code, not one each.
Issue a credit note against an invoice, and get warned when a planned meal clashes with a child’s recorded allergen.
Councils re-confirm eligibility each year, so entitlement now carries a review cycle (12 months by default — change it in Settings → Sessions and costs). When a child’s verification lapses, was never dated, or is due within a month, they appear on the Worklist and the claim report shows it beside their name.
The lunch fee now lives in Sessions and costs, beside the hourly rate, with free school meals next to it. Two fields nothing read (AM/PM session fee) are gone, and the funded-hours figure your reports show now comes from the Government funded entitlement panel — the one the billing engine always used.
One pill per role, in the role’s own colour — tap to show just those sections, tap several to compare. The kiosk device account no longer appears in the list; it was never a member of staff.
The reports are now listed down the left, grouped, the same way Settings works — so the numbers start at the top of the screen instead of below a block of navigation. Every report is one click from every other; crossing between groups used to take two.
A child's fee card now works down the page like a receipt — booked hours, what the funded entitlement took off in pounds, chargeable hours, rate, lunch, and the weekly total set apart at the bottom. The cash value of funded hours was not shown anywhere before.
Reports → Financial now compares this half of the period against the last, so the figure tells you something to act on rather than a number on its own. It stays quiet when there are too few weeks to say anything honest.
It has moved out of Reports and into Safety & compliance, alongside your risk assessments and fire drills — the place you would actually look with an inspector in the hallway. The readiness checklist and its PDF pack stay in Reports, with a link across.
When you write a newsletter, a message or a document, the placeholder for your name is now {{settingName}} rather than {{nurseryName}} — clubs and childminders were being told they ran a nursery. Anything you have already written keeps working exactly as before.
Documents send themselves at the right stage, and families who have gone quiet are asked whether they are still interested rather than sitting on the list for ever.
A shift can now be two separate periods in a day, and time off in lieu counts toward hours fulfilled.
The session editor offered “Custom times” and then refused to save them. If you bill hourly, custom times now save — the clock is the price. Sessions priced per-session still ask you to pick one, and the choice now says so honestly. Adjusting a time no longer silently unpicks the session either.
The recipient list counted every parent account, including deactivated ones, so a family who had left kept receiving your news. It is now active parents only, and the send panel tells you how many are excluded.
Error messages used to fade after seven seconds. If you looked away, your change had been undone and the explanation was gone. They now stay on screen until you close them, and a message that repeats shows a count rather than filling the screen.
The weekly run skips a setting entirely when no billing start date is set, which is correct — but nothing told you it had. Financial now says so plainly, with a link to the field, instead of promising a run that will bill nobody.
Cover pages came out blank and tables appeared to have no column headers. Both were there all along, printing white on white. The same fault affected invoices, receipts, the learning journal and the incident log.
If you price each session rather than charging an hourly rate, the pack now lists your actual session prices — and no longer marks your fees as needing attention for a rate you do not use.
The fee itself was always right. The hours line was subtracting funded early-years hours from settings that are not entitled to them, so a child doing nine hours a week showed as doing none.
On roll, on register, in this week and expected today were all correct but confusingly labelled. They now say what they mean.
Stripe and GoCardless, both live, with reconciliation back to the invoice.
Available to every member of staff from the account menu.
A one-way feed that works in Google Calendar, Outlook and Apple Calendar.
All data moved to a London region. Nothing to do at your end.
Everything listed here is live — we do not announce work before it has shipped. Planned maintenance and any current problems are on the service status page.